Tameka Thomas
Atlanta ,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Northside Hospital Forsyth. Excelled in organizational skills and customer service, achieving increased client retention. Demonstrates strong problem-solving abilities and adaptability, contributing to efficient front desk and retail management.
Overview
10
10
years of professional experience
Work History
Front Desk Scheduler Secretary
Northside Hospital Forsyth
Atlanta, GA
09.2021 - 06.2024
- Streamlined appointment scheduling for clients, resulting in improved time management and reduced wait times.
- Achieved increased client retention rates by providing exceptional customer service during check-in and check-out processes.
- Ensured compliance with safety protocols at the reception area, contributing to a secure environment for both staff and guests.
- Participated in regular team meetings, sharing feedback and suggestions to continuously improve front desk operations.
Retail Sales Associate
Macy's
Atlanta, GA
02.2019 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and provided outstanding customer service.
Retail Sales Associate
Areas USA
Atlanta, GA
08.2014 - 10.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Bachelor Of Business Administration -
Strayer University
Atlanta, GAGeneral Studies
Southside Highschool
Atlanta, GA05.2007
Skills
- Customer Service
- Time Management
- Clerical duties
- Administrative Support
- Registration processing
- Front Office Support
- Attention to Detail
- Problem-solving abilities
- Customer Satisfaction
- Team Collaboration
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Call Answering and Routing
- Office Administration
- Data Entry
Timeline
Front Desk Scheduler Secretary
Northside Hospital Forsyth
09.2021 - 06.2024
Retail Sales Associate
Macy's
02.2019 - 01.2021
Retail Sales Associate
Areas USA
08.2014 - 10.2018
Bachelor Of Business Administration -
Strayer University
General Studies
Southside Highschool