Tameka Worthy
Trenton,NJ
Summary
Driven operations associate promoting a several-year career handling logistics management responsibilities successfully. A self-motivated professional known for prioritizing tasks and having excellent time management skills. Ready for a new position that involves overseeing various duties in a fast-paced setting.
Overview
25
25
years of professional experience
Work History
Product Operations Associate
Educational Testing Service, ETS
Ewing, NJ
01.2022 - 07.2024
- Investigated root causes of errors or delays in order fulfillment processes and recommended solutions.
- Collaborated with other departments to coordinate activities related to operations management.
- Participated in team meetings focused on identifying opportunities for process optimization.
Process Coordinator
Educational Testing Service, ETS
Ewing , NJ
01.2010 - 01.2020
- Provided support to stakeholders during system testing activities.
- Assisted in the development of departmental policies, procedures, and standards for operational activities.
- Performed regular audits on existing processes for accuracy, reliability, efficiency, scalability.
Sr Customer Service Representative
Educational Testing Service, ETS
Ewing, NJ
01.2003 - 01.2010
- Assisted test center staff via email and phone to ensure smooth operations and effective communication.
Customer Service Representative
Educational Testing Service, ETS
Ewing, NJ
04.1999 - 01.2003
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06-1990
Performance Training Inc
Trenton, NJSkills
- Customer Service
- Excel/MS office application
- Outlook
- Salesforce
- Data Entry
- Ability to multitask with accuracy and quality
- Excellent oral and written skills
Accomplishments
- Customer service excellence award
- Teamwork award
- Leadership award
- Presidential award
Timeline
Product Operations Associate
Educational Testing Service, ETS
01.2022 - 07.2024
Process Coordinator
Educational Testing Service, ETS
01.2010 - 01.2020
Sr Customer Service Representative
Educational Testing Service, ETS
01.2003 - 01.2010
Customer Service Representative
Educational Testing Service, ETS
04.1999 - 01.2003
High School Diploma -
Trenton Central High School
Performance Training Inc
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