Tameka Worthy
Trenton,NJ
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
25
25
years of professional experience
Work History
Product Operations Associate
Educational Testing Service, ETS
01.2013 - 07.2024
- Assisted with the development of new processes and procedures to improve efficiency.
- Investigated root causes of errors or delays in order fulfillment processes and recommended solutions
- Participated in team meetings focused on identifying opportunities for process optimization.
- Identified areas of improvement in customer service processes and suggested changes accordingly
Process Coordinator
Educational Testing Service, ETS
01.2004 - 01.2013
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Ensured that all documents related to process are up-to-date according to company guidelines.
- Participated in brainstorming sessions with management team members for further process enhancements.
Sr Customer Service Representative
Educational Testing Service, ETS
04.1999 - 01.2004
- Assisted in training of new hires, sharing best practices and company policies.
- Built relationships with test center staff to promote long term business growth.
- Performed administrative tasks such as filing, updating database and generating reports.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Education
High School Diploma -
Trenton Central High School
Performance Training Inc
Skills
- Customer Service
- Excel/MS office application
- Email management
- Records management
- Accurate data entry
- Clear communication
- Multitasking while maintaining quality
- Collaborative teamwork
Accomplishments
- Customer service excellence award
- Teamwork award
- Leadership award
- Presidential award
Timeline
Product Operations Associate
Educational Testing Service, ETS
01.2013 - 07.2024
Process Coordinator
Educational Testing Service, ETS
01.2004 - 01.2013
Sr Customer Service Representative
Educational Testing Service, ETS
04.1999 - 01.2004
High School Diploma -
Trenton Central High School
Performance Training Inc
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