Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tameka Young

Marvell

Summary

I’m currently a student at the UMA of Florida studying to become a Human Health Social Worker. I’ve currently worked as a Remote Customer Service Consultant scheduling appointments for the Covid Vaccine. I also have have 20 years of office management under my belt from working with the family business at Progressive.

Overview

28
28
years of professional experience

Work History

Private Caregiver

Private Duty
07.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.

Remote Customer Service Advocate

Omni Interactions
05.2020 - 06.2023


  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Sales Associate

Walmart
02.2017 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Office Manager

Progressive Funeral Home
05.1997 - 01.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Associate Degree In Nursing -

Ultimate Medical Academy
Clearwater, FL

High School Diploma -

Marvell High School
Marvell, AR
05.1997

Skills

  • Client documentation
  • Medical equipment operation
  • Medication administration
  • Care plan assessment
  • Case management
  • Quality program protocols
  • Multitasking and organization
  • Flexible schedule and availability
  • Problem-solving
  • Medical record-keeping
  • Verbal and written communication skills
  • Team collaboration
  • Supportive companionship
  • Compassionate communication
  • Medication management
  • Dementia care
  • HIPAA compliance
  • Flexible schedule
  • Documentation
  • Incident reporting

Affiliations

I’m a member of a nonprofit organization in my hometown of Marvell. We currently give back to the community during holidays and back to school, so every child can have the proper utensils when going back to school, and every child will be warm during winter because of our holiday coat drive.

Timeline

Private Caregiver

Private Duty
07.2023 - Current

Remote Customer Service Advocate

Omni Interactions
05.2020 - 06.2023

Sales Associate

Walmart
02.2017 - 04.2020

Office Manager

Progressive Funeral Home
05.1997 - 01.2017

Associate Degree In Nursing -

Ultimate Medical Academy

High School Diploma -

Marvell High School

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Tameka Young