Tamekia Rice
Pompano Beach,FL
Summary
Highly skilled Senior Medical Assistant with experience in patient care, medical procedures, and administrative tasks. Proficient in electronic health records management systems and adept at multitasking to manage patient flow. Strong clinical skills, adaptability to fast-paced work environments, and commitment to compassionate patient care. Proven track record of improving operational efficiencies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant
Holy Cross
Fort Lauderdale, FL
06.2024 - Current
- Reviewed patient records to ensure accuracy of data entered into the electronic health record.
- Communicated effectively with patients to ensure their understanding of instructions given by the physician or other healthcare personnel.
- Monitored medication refills and prescription renewals requested by physician or other healthcare provider.
- Assisted physicians with examinations, diagnostic tests, and treatments.
Lead Medical Assistant
Baptist Health South Florida
Boca Raton, FL
06.2021 - 05.2024
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Supervised, trained and coached team of medical assistants.
Lead Medical Assistant
Pediatric Associates of South Florida
Plantation, FL
07.2010 - 11.2020
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
Customer Service Representative
The Answer Group, TAG
Margate, FL
11.2006 - 07.2010
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Medical Assistant
Kiddyatrics
Miramar, FL
10.2005 - 11.2008
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Medical Assisting
Concorde Career College
Hollywood, FL09-2005
GED -
Department of Education
01-1997
Skills
- Patient Scheduling
- Vital signs monitoring
- Clinical Documentation
- Insurance Verification
- Patient Care Coordination
- HIPAA Regulations
- Inbound and Outbound Calling
- Problem-solving abilities
- Guest Relations
- Auditing
Certification
- Certified Medical Assistant
- BLS Certified
Timeline
Senior Medical Assistant
Holy Cross
06.2024 - Current
Lead Medical Assistant
Baptist Health South Florida
06.2021 - 05.2024
Lead Medical Assistant
Pediatric Associates of South Florida
07.2010 - 11.2020
Customer Service Representative
The Answer Group, TAG
11.2006 - 07.2010
Medical Assistant
Kiddyatrics
10.2005 - 11.2008
Medical Assisting
Concorde Career College
GED -
Department of Education
- Certified Medical Assistant
- BLS Certified
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