Tamekia Rivers
Hilton Head Island,SC
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Overview
10
10
years of professional experience
Work History
Customer Sales Representative
Lifeline Screening
Remote
01.2025 - Current
- Developed strong customer relationships to enhance loyalty and retention.
- Managed product knowledge training sessions for new sales representatives.
- Streamlined sales processes, resulting in improved efficiency and client satisfaction.
- Coordinated with healthcare professionals to schedule screenings and follow-up appointments.
- Analyzed customer feedback to identify trends and implement service improvements.
Customer Service Representative
CORESTAFF Services
02.2021 - 01.2024
- Determined charges for services requested and arranged for billing.
- Assisted customers in navigating through various web pages on the company's website during their purchase process.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Technical Support Representative
Contactus LLC
01.2019 - 02.2021
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
- Identified and solved technical issues with variety of diagnostic tools.
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
Call Center Representative
Whitehardt INC
07.2016 - 01.2019
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Maintained accurate records of customer interactions for future reference.
Education
High School Diploma - undefined
North Atlanta High
Associate of Applied Science - Criminal Justice
Technical College LowCountry
South Carolina Associate of Applied Science - Criminal Justice
Chattanooga State Community College
Chattanooga, TNSkills
- Consultative Sales
- Call Management
- Information Security
- Data Entry
- Proofreading
- Research
- Microsoft Office Suite
- Payment Processing
- Materials Transport
- Complaint Handling
Timeline
Customer Sales Representative
Lifeline Screening
01.2025 - Current
Customer Service Representative
CORESTAFF Services
02.2021 - 01.2024
Technical Support Representative
Contactus LLC
01.2019 - 02.2021
Call Center Representative
Whitehardt INC
07.2016 - 01.2019
High School Diploma - undefined
North Atlanta High
Associate of Applied Science - Criminal Justice
Technical College LowCountry
Associate of Applied Science - Criminal Justice
Chattanooga State Community College