Tameko Hawthorne

• Request financial aid for students.
• Applied GI Bill, cash, checks, scholarships, grants, financial aid and student loans to accounts.
• Conducted checkpoint and SAP meetings with students.
• Conducted financial aid meetings with current and potential students.

• New hire training.
• Desk and computer setup with new hires.
• Assigned side by sides with other representatives.
• Trained new representatives for Mercy Hospital Billing. Customer Service
• Assist customers with returns and exchanges.
• Paged managers and department associates for customer assistance.
• Assist customers with sending and receiving Money Gram transactions.
• Printed money orders and cashed checks.
• Assist students and parents with their FSA ID login information.
• Opened ID Verification cases for students and parents who were locked out of their accounts.
• Provided changed for associates and counted register/cash drawers at the end of the business day.
• Assist with bill pay.
• Reviewed documents for students and parents to see if they were eligible for approved repayment plans.
• Sent denial letters if more documentation was needed or if they were not eligible for approved repayment plans.
• Correspondence writer for the Department of Education.
• Provided patients with account balances and apply payments to their accounts.
• Send accounts for coding review or insurance inquiry review.
• Advise patients of what the insurance paid on that date of service.
• Add new insurance to the accounts.
• Update demographic information.
• Assist with talking calls and payments for both the clinics and hospital billing.
• Escalate insurance issues on the accounts.
• Return supervisor calls, work reports, work on Productivity daily and make sure the representatives receive their Return to Rep Share Point items in a timely manner.
• Worked with Intergy, Stars, Epic and learning Meditech currently.

Trained new hires for patient and hospital billing. Reviewed accounts with callers and advised them of what insurance paid and the remaining balance amount. Adjusted contractual amounts from accounts that patients were billed for. Added and remove insurance, setup payment plans, took payments and send request for UBO4s, itemized statements and COBs. Took supervisor calls and sent daily Productivity to the team. Made sure that the team received their Share Point items in a timely manner for follow ups.

Assist customers with monetary transactions, bill payments, returns and exchanges. Covered breaks and lunches for associates and management. Paged associates to various departments for customer assistance. Took out and dropped tills and provided change for the cashiers.