Tamekra D. Waymer
Elgin,USA
Summary
Community Healthcare Worker with certification and experience in customer service. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, exceptional interpersonal skills, and a commitment to contributing to organizational success. Highly adaptable and motivated to take on new challenges while delivering memorable customer experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Support Technician
Palmetto Infusion LLC
West Columbia, SC
02.2024 - Current
- Resolved escalated customer complaints promptly, enhancing overall satisfaction.
- Provided technical support via phone, email, and remote access applications.
- Managed filing of prescriptions electronically and manually to ensure compliance.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information, and prescription orders in pharmacy software.
- Collaborated with healthcare professionals to promote optimal patient care.
- Educated patients on medication usage through informative materials.
- Assisted pharmacists in accurate and efficient prescription filling processes.
Insurance Case Manager-Home IV
Palmetto Infusion LLC
West Columbia, SC
03.2023 - 02.2024
- Counseled clients on community resources to address specific needs.
- Developed strong relationships with clients through exceptional service delivery.
- Processed new policy applications and updated existing documentation efficiently.
- Collaborated across departments to resolve escalated customer issues effectively.
- Responded promptly to customer inquiries via email and phone.
- Participated actively in training sessions to remain informed about insurance regulations.
- Performed administrative tasks, including filing, scanning, and copying documents.
- Maintained accurate records of customer interactions and transactions.
Patient Care Coordinator
Palmetto Infusion LLC
West Columbia, SC
04.2022 - 03.2023
- Ensured accurate and timely completion of all necessary documentation.
- Maintained comprehensive patient records, guaranteeing accuracy and confidentiality.
- Responded promptly to emergency situations within facility, prioritizing patient safety.
- Developed individualized treatment plans based on thorough assessments of patient needs.
- Facilitated coordination between primary care physicians and specialists for continuity of care.
- Participated in weekly case conferences with healthcare team members for each assigned patient.
- Addressed and resolved patient concerns empathetically, enhancing overall satisfaction.
- Provided compassionate support to patients and families, fostering a positive environment.
Clinical Support Technician
Palmetto Infusion LLC
West Columbia, SC
12.2019 - 04.2022
- Executed administrative tasks, including filing paperwork and entering data into electronic systems.
- Maintained HIPAA compliance to protect patient privacy and safeguard medical records.
- Monitored patient progress by documenting conditions and reporting changes to pharmacists.
- Collaborated with healthcare teams to assess needs and achieve daily objectives.
- Provided emotional support to patients facing challenging medical treatments.
- Built strong rapport with clients and families to enhance trust and communication.
- Answered incoming patient calls to offer information about medical conditions and services.
- Monitored health status of clients, reporting significant changes promptly.
Clinical Support Specialist
Coram/CVS Specialty
Columbia, SC
04.2018 - 11.2019
- Ensured strict compliance with HIPAA regulations for patient information protection.
- Educated patients on preventive healthcare measures and lifestyle modifications.
- Processed prescriptions using electronic health record systems to enhance accuracy.
- Maintained confidentiality of all patient records under HIPAA guidelines.
- Responded to patient inquiries regarding health concerns and medications.
- Collaborated with healthcare teams to assess needs and support care objectives.
- Built trusting rapport with clients and their families, fostering a supportive environment.
- Provided professional customer service by answering phones promptly and courteously.
Pharmacy Technician and Inventory Specialist
Palmetto Health Richland Pharmacy
Columbia, SC
09.2013 - 03.2018
- Process and filed insurance claims for patients
- Assist in the day-to-day pharmacy operations
- Distribute medications to patients correctly and in a timely manner
- Patient and customer service duties
- File insurance claims to Medicare
- Receive and transfer incoming calls to appropriate personnel
- Answer insurance inquiries via telephone and in person
- Constantly interact with patients and outside personnel as well
- Performed daily cycle counts of medications
- Ordered medications from outside vendors
- Responsible for all medications coming in and going out of the pharmacy
- Prepared pharmacy for yearly audits
- Consulted with vendors regarding pricing of all medications
- Responsible for correct labeling of all medications in the pharmacy
- Participated in continuing education classes
Pharmacy Technician and Lead Technician
CVS Pharmacy
Columbia, SC
01.2009 - 08.2013
- Process and field insurance claims for patients
- Assist in the day-to-day pharmacy operations
- Distribute medications to patients correctly and in a timely manner
- Customer service duties
- File insurance claims to Medicare
- Receive and transfer incoming calls to appropriate personnel
- Answer insurance inquiries via telephone and in person
- Constantly interact with patients and outside vendors
- Managed a team of 15 pharmacy technicians
- Prepared daily reports to in a timely manner to be reviewed by District Manager
- Coordinated and facilitated staff meetings
- Provided pleasant and professional service to patients and doctors staff
- Data entry of prescription medications brought in or called in for patients
- Participated in continuing education classes
Customer Service Associate and Inventory Specialist
CVS Pharmacy
01.2004 - 01.2009
- Learned the functions of the pharmacy
- Participated in continuing education classes
- Provided customer service to patients
- Received incoming calls and directed them to appropriate personnel
- Acted as support to pharmacy staff by performing general duties
- Trained and learned the RX system
- Constantly interacted with patients
- Performed daily cycle counts of medications
- Ordered medications from outside vendors
- Responsible for all medications coming in and going out of the pharmacy
- Prepared pharmacy for yearly audits
- Consulted with vendors regarding pricing of all medications
- Responsible for correct labeling of all medications in the pharmacy
- Participated in continuing education classes
Education
Community Healthcare Worker Training Program - Health Education
South Carolina State University
Orangeburg, SC05.2025
Bachelor of Science - Healthcare Management
South University
Columbia, SC06-2013
Skills
- Patient care and support
- Prescription management
- Healthcare compliance
- Medical terminology
- Effective communication
- Conflict resolution
- Data entry
- Client education
- Operating systems
- Issue resolution
Highlights Of Experience
- National and state certified pharmacy technician
- Over 7 years in customer service and medical billing
- Working knowledge of medical terminology and insurance coding and billing
- Comprehensive understanding of HIPAA regulations
- Dependable, hardworking, and self-motivated with a willingness to learn new challenges
- Proficient in RxConnect, Word, Excel, PowerPoint
- Completed coursework in Medical Terminology, Accounting I, Introduction to Business, Computer/Internet Literacy, Principles of Management
- Proficient with NRX and QS1 systems
Position Of Interest
Community Healthcare Worker, Community Health Worker, 05/09/25
Certification
- Nationally and State certified pharmacy technician
- Community Healthcare Worker
Accomplishments
- Palmetto Infusion Services, LLC MVP award
Timeline
Pharmacy Support Technician
Palmetto Infusion LLC
02.2024 - Current
Insurance Case Manager-Home IV
Palmetto Infusion LLC
03.2023 - 02.2024
Patient Care Coordinator
Palmetto Infusion LLC
04.2022 - 03.2023
Clinical Support Technician
Palmetto Infusion LLC
12.2019 - 04.2022
Clinical Support Specialist
Coram/CVS Specialty
04.2018 - 11.2019
Pharmacy Technician and Inventory Specialist
Palmetto Health Richland Pharmacy
09.2013 - 03.2018
Pharmacy Technician and Lead Technician
CVS Pharmacy
01.2009 - 08.2013
Customer Service Associate and Inventory Specialist
CVS Pharmacy
01.2004 - 01.2009
Community Healthcare Worker Training Program - Health Education
South Carolina State University
Bachelor of Science - Healthcare Management
South University
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