Open To Work
Tamela Ash
Ottumwa,IA
Work Preference
Summary
Lead customer service operations with a commitment to accuracy and compliance. Enhance service delivery through effective team management, achieving consistent 100% accuracy in export documentation and timely financial transactions.
Overview
27
27
years of professional experience
Work History
Office Manager
Lineage Logistics
Ottumwa, USA
06.1999 - Current
- Managed fast-paced office operations across three shifts, ensuring 24-hour coverage six days a week.
- Oversaw customer service team for 27 years, enhancing service delivery and team cohesion.
- Checked export documentation for errors prior to submission, achieving 100% accuracy in shipments.
- Managed accounts receivables and accounts payables, ensuring timely financial transactions.
- Conducted monthly staff meetings to engage team members with updates on policies and procedures.
- Trained and supervised customer service staff, enforcing adherence to established office processes.
- Maintained performance logs and appraisals for team members, addressing disciplinary issues effectively.
- Collaborated with USDA to ensure compliance of export documents with international regulations.
- Directed and evaluated KPI scores for warehouse and customer service teams.
- daily and weekly invoicing to customer.
Assistant Office Manager
Lineage Logistics
Ottumwa, USA
04.1999 - 06.2000
- Managed payroll and onboarding for new team members, streamlining integration into office operations.
- Checked in drivers for outgoing and incoming loads, ensuring timely processing.
- Scheduled driver appointments for load pickups.
- Processed inbound and outbound bills for global pork shipments to customers.
- Verified billing accuracy for outbound loads, reducing discrepancies.
- Prepared export documents for nationwide shipments ensuring 100% accuracy.
- Collaborated with USDA to ensure compliance with documentation standards.
Education
Cosmetology Diploma -
Iowa School of Beauty
Ottumwa, IA07-1991
Secretarial Diploma -
Indian Hills Community College
Otumwa, IA05-1984
Skills
- Office administration
- Human resources operations
- Recruitment and termination
- Workforce management software
- Warehouse management systems
- SaaS platforms: Dayforce, Workday, Salesforce
- Human resources operations
Recruitment and termination
Workforce engagement practices - Leadership and delegation
- 40 years of Extensive customer service experience
- 40 years of Data Entry and 10-key
- Workforce engagement practices
Timeline
Office Manager
Lineage Logistics
06.1999 - Current
Assistant Office Manager
Lineage Logistics
04.1999 - 06.2000
Cosmetology Diploma -
Iowa School of Beauty
Secretarial Diploma -
Indian Hills Community College
Awards
- Certificate of Completion in Core Lean Learning Curriculum & 5S, 2021
- CPR/First Aid