Tamela Grozenski
Interlochen
Summary
Dynamic Medical Scheduling Receptionist with a proven track record at Munson Healthcare, enhancing patient flow and satisfaction through effective appointment management and exceptional customer service. Skilled in software navigation and workload management, I consistently improved operational efficiency while maintaining strict patient confidentiality and fostering strong team collaboration.
Overview
26
26
years of professional experience
Work History
Medical Business Scheduling Receptionist
MHC Cedarwoods Internal Medicine
Traverse City, MI
11.2021 - Current
- Scheduled patient appointments, optimizing physician availability and patient flow.
- Handled confidential patient information with discretion, adhering to HIPAA guidelines at all times.
- Collaborated with medical professionals to coordinate patient appointments, optimizing daily schedules for efficiency.
- Assisted in the training of new staff members, ensuring they were knowledgeable about office protocols and software systems.
- Updated patient information in the electronic health record system, ensuring accuracy for future appointments and interactions with healthcare providers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Medical Business Scheduling Receptionist
Cowell Family Cancer Center Infusion Clinic
Traverse City, MI
09.2020 - 10.2021
- Facilitated a smooth check-in process for patients, ensuring all necessary paperwork was completed accurately.
- Maintained positive relationships with patients through effective communication skills during appointment confirmations or rescheduling requests.
- Improved communication between departments by maintaining accurate records of scheduled appointments and procedures.
- Balanced multiple priorities simultaneously while still meeting deadlines.
- Scheduled patient appointments, optimizing physician availability and patient flow.
- Handled confidential patient information with discretion, adhering to HIPAA guidelines at all times.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Medical Business Scheduling Receptionist
Cowell Family Cancer Center Physicians
Traverse City, MI
04.2012 - 09.2020
- Developed strong rapport with colleagues resulting in better teamwork toward shared goals.
- Contributed to overall office efficiency by performing various administrative tasks such as filing, copying, and data entry as needed.
- Collaborated with medical professionals to coordinate patient appointments, optimizing daily schedules for efficiency.
- Assisted in the training of new staff members, ensuring they were knowledgeable about office protocols and software systems.
- Assisted in training new receptionists on scheduling protocols and office procedures.
- Handled confidential patient information with discretion, adhering to HIPAA guidelines at all times.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Medical Scheduling Associate
Dr. Lauer - Cardiologist ( Closed His Practice )
Traverse City, MI
01.2011 - 06.2011
- Coordinated patient appointments using electronic scheduling systems, optimizing daily schedules for efficiency.
- Managed communication between patients and healthcare providers, enhancing overall patient experience and satisfaction.
- Developed streamlined processes for appointment reminders, reducing no-show rates significantly.
- Collaborated with healthcare staff to prioritize urgent patient needs and coordinate timely follow-ups.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Medical Scheduling Receptionist
Grand Traverse Heart Associates
Traverse City, MI
02.2000 - 12.2010
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance.
- Collaborated with medical teams to streamline administrative tasks, increasing overall operational efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
Education
No Degree - Accounting And Business
Northwestern Michigan College
Traverse City, MIHigh School Diploma -
Traverse City St. Francis High School
Traverse City, MI06-1986
Skills
- Appointment scheduling
- Software navigation
- Patient confidentiality
- Patient registration
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking Abilities
- Reliability
- Customer satisfaction
- Adaptability and flexibility
Timeline
Medical Business Scheduling Receptionist
MHC Cedarwoods Internal Medicine
11.2021 - Current
Medical Business Scheduling Receptionist
Cowell Family Cancer Center Infusion Clinic
09.2020 - 10.2021
Medical Business Scheduling Receptionist
Cowell Family Cancer Center Physicians
04.2012 - 09.2020
Medical Scheduling Associate
Dr. Lauer - Cardiologist ( Closed His Practice )
01.2011 - 06.2011
Medical Scheduling Receptionist
Grand Traverse Heart Associates
02.2000 - 12.2010
No Degree - Accounting And Business
Northwestern Michigan College
High School Diploma -
Traverse City St. Francis High School