Tamela Knott
Washington,DC
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Client Service Professional
H&R Block
Washington, DC
12.2010 - 04.2022
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Responded to customer questions via phone, email and in-person.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Managed master calendar by scheduling and confirming appointments.
- Called existing and prospective customers to evaluate desires and offer [Product or Service] options.
Pharmacy Technician Trainee/Cashier
CVS Pharmacy
Washington, DC
10.2008 - 12.2009
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Aided customers in understanding how to properly take medications.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Office Assistant/Customer Service Representative
Double F Production Incorporated
Gaithersburg, MD
06.2002 - 09.2008
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
No Degree - Certification in Business Computer
Potomac Job Corps Center
Washington, DCHigh School Diploma -
The Goodwill Excel Center
Washington, DC01.2022
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Multitasking Abilities
Certification
- Business and communication certification
Timeline
Client Service Professional
H&R Block
12.2010 - 04.2022
Pharmacy Technician Trainee/Cashier
CVS Pharmacy
10.2008 - 12.2009
Office Assistant/Customer Service Representative
Double F Production Incorporated
06.2002 - 09.2008
No Degree - Certification in Business Computer
Potomac Job Corps Center
High School Diploma -
The Goodwill Excel Center