Tamela Machino

Key Responsibilities & Accomplishments

Provide executive-level leadership and operational oversight for one of Florida’s premier master-planned communities, delivering elevated hospitality, lifestyle, and community association management services through Troon Management.

• Directed oversight of community amenities and hospitality services, ensuring seamless food and beverage operations and engaging lifestyle programming for five HOA communities.
• Lead multidisciplinary teams across operations, administration, maintenance, member services, and food & beverage.
• Engaged with boards, developers, and vendors to support strategic initiatives aimed at achieving operational excellence.
• Led cross-functional teams, fostering collaboration to drive project execution and service improvement.
• Managed budgets, optimizing resource allocation to align with organizational goals.
• Implemented training programs, enhancing staff performance and service quality across departments.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Manage budgets, contracts, vendor relationships, and capital improvement projects.
• Maintain exceptional resident/member satisfaction through elevated service standards and community engagement.
• Ensure compliance with governing documents, policies, and Florida HOA regulations.
• Support community branding and culture through innovative resident programming and hospitality experiences.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• For the past 2.5 years, I've had the pleasure of holding a dual role in this Developer-Controlled 55+ Community, serving as both Lifestyles Director and Community Manager while eagerly awaiting the opening of new amenity facilities. I initially served as the central figure of the community, responsible for designing and overseeing the lifestyle program, bringing a dynamic, engaging, and tailored social culture to residents. These include cultural excursions, lifelong learning workshops, social gatherings for up to 500 people, fitness classes, and holiday celebrations like holiday strolls and an annual holiday Gala.
• As the Community Associations Manager (CAM) for this Developer Controller (Lennar) 55+ Homeowners Association (HOA), I oversee all aspects of HOA operations, fostering positive relationships among the community, its new resident members, guests, and staff.
• My duties include preparing and tracking the annual budget and monthly financial reports, conducting community inspections, sending compliance letters to property owners, and ensuring that any identified issues are promptly remedied. I oversee the Architectural Review Process. And manage the office administrative assistant and Lifestyle Coordinator.
• Additionally, it is my responsibility to maintain the proper care of all facility assets, such as ponds, landscaping, security access, and
• Horizons at Summers Corner (Lennar Homes) | Summerville, SC (1756 Units)
• Horizons at Summers Corner Happenings | Facebook

• Appointed as the Regional Director for the expansive lifestyle community, Latitude Margaritaville, with extensive experience rooted in personnel operations, leadership overseeing a team of 50+ employees in HOA management, lifestyle, fitness, landscaping, maintenance, Janitorial & F&B. In charge of monthly team training and awards to ensure superior service delivery in daily functions. I possess a comprehensive background encompassing all facets of facility management, including security, maintenance, hospitality, food and beverage (F&B), and financial oversight. I am an excellent communicator and a proponent of actively incorporating technology into current processes to enhance operational efficiency. A certified PCAM professional skilled in motivating and retaining team members to resolve concerns tactfully.
• (2500+ Units, Club, Restaurant, Theatre, and Beach Club)

• As the General Manager of a large HOA with 1,500 units, I managed operations including a staff of 25, a café, a gas station, and six commercial leases. The community hosted events led by dynamic Lifestyle team I put together. I collaborated with the Board on strategic initiatives and policy. I conduct inspections to ensure maintenance and compliance, and work on the ARC application process with the assistant manager. Always ensured to greet homeowners, residents, Board members, vendors, and contractors, and respond to inquiries. My responsibilities include data entry, record keeping, creating budgets, reviewing financial reports, and managing vendor bids and relationships. I managed capital projects, lead the maintenance team, handle requests and work orders, and coordinate vendors. I also manage administrative staff, prepare board packets, and organize large monthly Board meetings.

• The Ponds Homeowners Association