Tamela Robinette
Sunset Beach
Summary
Dynamic professional with extensive experience in customer service and collections, notably at Sharonview Federal Credit Union. Proven ability to excel in fast-paced environments, leveraging strong organizational skills and expertise in Excel to achieve sales goals. Recognized for exceptional communication and problem-solving abilities, consistently delivering high customer satisfaction. Efficient Processing Assistant known for high productivity and ability to complete tasks swiftly. Specialize in data entry, document management, and workflow optimization. Excel in communication, problem-solving, and adaptability, ensuring smooth operational flow and effective team collaboration.
Overview
25
25
years of professional experience
Work History
Senior Processing Assistant
Brunswick County DSS/Child Support
Boliva
05.2021 - Current
- Company Overview: Government agency that is responsible for establishing, administering, and enforcing financial support for the children of Brunswick County
- Electronic filing of court documents, collecting, scheduling, processing and maintaining records of DNA, interviewing parties for the establishment of a child support case, building cases within ACTS software, completing investigations to determine the non-custodial parent’s location, income and other personal data, as well as determining what paternity documents are needed and requesting those documents from other counties or databases, retrieving case file information from the Clerk of Court’s office, performing research to locate a non-custodial parent’s address when mail is returned, working trigger errors and worklists to assist in managing a caseload, processing online applications, answering the main phone line, scanning mail
- Government agency that is responsible for establishing, administering, and enforcing financial support for the children of Brunswick County
Revenue Tax Technician
North Carolina Department of Revenue
Fayetteville
04.2017 - 10.2019
- Company Overview: Government agency responsible for assessing and collecting taxes from individuals and businesses in North Carolina
- Taxpayer assistance, processing payments, educating taxpayers on statutes and compliance, answering multiple phone calls providing vital information to taxpayers to assist them with filing and compliance, educating taxpayers on how to navigate the website, assisting taxpayers with payment plans, opening various accounts for new or existing businesses and educating taxpayers on type of taxes required to be collected for their specific business
- Government agency responsible for assessing and collecting taxes from individuals and businesses in North Carolina
Processing Assistant
Cumberland County/Child Protective Services
Fayetteville
04.2014 - 03.2017
- Company Overview: Government agency that provides services to protect the well-being of the county’s children
- Data entry, processing criminal records checks, overseeing all of CPS’ scanned records and maintaining a data base in order to track the records, customer service, operating multiple line switchboard for incoming child abuse and neglect calls, scheduling meetings using Outlook, processing and distributing mail, administrative support duties for approximately 50 social workers, processing copy requisition requests, liaison between CPS and the Social Security Administration in order to obtain replacement or new cards for children in DSS custody
- While in this role, additional duties included being the Child Fatality Coordinator, gathering records for fatalities, such as medical, school, and the criminal records of family members for the deceased and distribute to the committee, creating the agenda, attending meetings with judges, medical staff, school staff, and other community advocates and keeping minutes
- Government agency that provides services to protect the well-being of the county’s children
Sales Assistant/Collections
RAC Acceptance Corporation
Fayetteville
09.2013 - 03.2014
- Company Overview: Financial Organization that assists customers in purchasing furniture and household goods
- Customer service, assisting customers with the application process, interviewing customers regarding their income and determining if the customer qualified for the program, assisting the customer in learning to use the website to view their account and make payments, collections, cash handling/reconciliation, Excel financial reports, sales
- Financial Organization that assists customers in purchasing furniture and household goods
Tax Assistant
Cumberland County Tax Administration
11.2012 - 07.2013
- Company Overview: Government Entity that assesses and collects taxes on county constituents
- Cash handling, daily balancing of cash drawer, data entry, processing payments, calculating interest and principals owed on delinquent taxes, providing superior customer service while maintaining the integrity of the Tax Administration, performing collection activities, such as placing phone calls to delinquent tax payers, creating and sending certified collection letters, performing general clerical duties as assigned, staying abreast of local and state tax laws and statutes, the ability to answer taxpayer inquiries and handle disgruntled customers
- Government Entity that assesses and collects taxes on county constituents
Shipping Clerk/ Manufacturing Technician
Eaton Corporation
Fayetteville
06.2011 - 08.2012
- Company Overview: Manufacturer of electrical components used in motor control applications in various businesses
- Data entry, preparing customer invoices using AS400 software, verifying accuracy of product shipped and location product being shipped to, use UPS and FedEx software to ship product overnight, prepare reports of all product shipped on a daily basis, organizing and filing reports and copies of invoices in an accurate manner in order to be able to locate if need arises
- Assemble products using schematics and connection diagrams, verifying correct components to customer’s bill of materials, wiring completed unit to quality standards
- Manufacturer of electrical components used in motor control applications in various businesses
Customer Service/Collections
Ensystex (through Megaforce Staffing)
Fayetteville
12.2010 - 06.2011
- Company Overview: Manufacturer and distributor of pest control chemicals to pest control operators worldwide
- Process customer orders by telephone, create invoices and billing statements for customers, perform collections work on accounts past due by calling, faxing statements and communicating with customers by email, maintain Excel spreadsheets which track sales representatives’ daily sales by quantity and price
- Manufacturer and distributor of pest control chemicals to pest control operators worldwide
Financial Services Representative
Sharonview Federal Credit Union
Fayetteville
01.2007 - 09.2010
- Company Overview: Financial Institution – Sharonview caters to employees of sponsor companies which join the credit union in order to meet their financial needs including checking, savings, mortgages, consumer loans, IRAs, etc
- Customer service, cash drawer reconciliation, vault custodian, excel reports, answering telephones in a timely and professional manner, meeting sales goals, collection of delinquent accounts
- Consistently was the number one seller of Sharonview products within my branch
- Team leader on quarterly marketing projects
- Consistently received highest marks on customer surveys related to my performance
- Financial Institution – Sharonview caters to employees of sponsor companies which join the credit union in order to meet their financial needs including checking, savings, mortgages, consumer loans, IRAs, etc
Teller Supervisor
New Century Bank
Fayetteville
10.2005 - 12.2006
- Company Overview: Financial Institution – Private bank specializing in mortgages and consumer lending, checking, savings and certificate of deposits
- Supervised four tellers, vault custodian, cash handling, branch and cash drawer reconciliation, customer service, customer problem resolution, answering phones in a timely and professional manner, excel reports, meeting sales goals
- Instrumental in creating a team-oriented environment in order to serve our customers in a timely and efficient manner in a fast-paced environment
- Instrumental in the startup of New Century's Fayetteville branch
- Assisted in implementing a training plan for new tellers
- Financial Institution – Private bank specializing in mortgages and consumer lending, checking, savings and certificate of deposits
Senior Teller
State Employees Credit Union
Fayetteville
08.2000 - 10.2005
- Company Overview: Financial Institution– SECU caters to employees of the state of North Carolina to meet their financial needs
- Customer service, vault custodian, branch and cash drawer reconciliation, customer problem resolution, training new employees, excel reports, collection of delinquent accounts, answering telephones in a timely and professional manner
- Was promoted to Senior Teller within six months of beginning work with SECU
- Selected to learn new cash dispensing machine for the drive thru and was sent to other branches throughout the state to train other employees on operating the machine, including and loading
- Consistently received high marks on customer surveys related to my performance
- Financial Institution– SECU caters to employees of the state of North Carolina to meet their financial needs
Education
GED -
Fayetteville Technical Community College
Fayetteville, NCSkills
- Customer service
- Collections
- Invoicing
- Microsoft Word
- 10 Key Calculator
- Typing 50 WPM
- ACTS
- NCFAST
- Strong organizational skills
- Excellent communication
- Professional
- Excel
- Outlook
- PowerPoint
- Electronic filing
- Data entry
- Case management
- Record maintenance
- Customer service
- Research skills
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Examining information
- Critical thinking
- Communication
References
References available upon request.
Timeline
Senior Processing Assistant
Brunswick County DSS/Child Support
05.2021 - Current
Revenue Tax Technician
North Carolina Department of Revenue
04.2017 - 10.2019
Processing Assistant
Cumberland County/Child Protective Services
04.2014 - 03.2017
Sales Assistant/Collections
RAC Acceptance Corporation
09.2013 - 03.2014
Tax Assistant
Cumberland County Tax Administration
11.2012 - 07.2013
Shipping Clerk/ Manufacturing Technician
Eaton Corporation
06.2011 - 08.2012
Customer Service/Collections
Ensystex (through Megaforce Staffing)
12.2010 - 06.2011
Financial Services Representative
Sharonview Federal Credit Union
01.2007 - 09.2010
Teller Supervisor
New Century Bank
10.2005 - 12.2006
Senior Teller
State Employees Credit Union
08.2000 - 10.2005
GED -
Fayetteville Technical Community College
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