Stephanie Nastasi
Ellicott City,MD
Summary
Knowledgeable loan processor bringing several years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer. Ready for a new opportunity where my experience from sales and processing in the industry can be applied.
Overview
10
10
years of professional experience
Work History
Senior Processing Analyst
PNC Bank, N.A.
Remote Position, MD
05.2020 - 12.2023
- Implemented process improvements that resulted in increased speed and accuracy of transaction processing.
- Researched discrepancies in documentation received from applicants or third parties.
- Performed post-closing follow up on file completion requirements.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Maintained accurate records in accordance with company policy and procedures.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Compiled documentation required for submission to government agencies for processing.
- Organized files electronically according to document type and date received.
- Reviewed HUD-1 settlement statements prior to closings.
- Provided customer service by responding to inquiries regarding loan status.
- Processed loan documents and ensured compliance with federal regulations.
- Reviewed loan applications and verified accuracy of borrower information.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Coordinated activities between lenders, attorneys, realtors, insurance companies.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Created and completed loan submission packages.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Coordinated with underwriters to resolve loan application issues and discrepancies.
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
- Facilitated the resolution of appraisal and title issues.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Reviewed and verified loan application documents for completeness and accuracy.
- Managed communication between loan officers, underwriters, and clients to ensure timely processing.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Contacted outside sources, references and vendors to verify client financial information.
- Assisted in developing loan packages that meet borrower needs and financial capabilities.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Managed pipeline of loan applications to ensure efficient processing.
- Collaborated with closing agents to schedule and prepare for loan closings.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Monitored loan processing timelines to meet closing deadlines.
- Maintained detailed records of loan transactions and applicant information.
- Collected required documentation from clients, such as proof of income and employment verification.
- Identified and suggested solutions to improve loan processing efficiency and customer service.
- Updated and informed clients about the status of their loan applications regularly.
- Utilized loan processing software for data entry and to streamline workflow.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Trained new loan processors on company procedures and loan processing software.
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Prepared and delivered loan documents to title and escrow teams.
- Scanned and uploaded loan and related documents into system.
- Worked with third-party vendors to address and clear loan closing requirements.
- Established credit limits and grant extensions of credit on overdue accounts.
- Presented loan and repayment schedules to customers.
- Filed and maintained loan records.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Assembled and compiled documents for loan closings.
- Reviewed and corrected errors on interest, principal and closing costs.
- Answered questions and advised customers regarding loans and transactions.
Senior Residential Loan Officer
New Penn Financial
Columbia , MD
02.2014 - 10.2018
- Ensured adherence to company policies related to compliance with fair lending practices as well as anti-money laundering laws.
- Assisted loan applicants in completing their loan applications accurately and thoroughly.
- Adhered to established underwriting guidelines when evaluating borrower's qualifications for a mortgage loan product.
- Monitored economic trends affecting the mortgage industry in order to anticipate market changes.
- Processed loan applications quickly while ensuring accuracy of information entered into system database.
- Analyzed borrowers' financial status, credit and property evaluation to determine feasibility of granting loans.
- Evaluated credit histories of prospective borrowers by reviewing credit reports from various agencies such as Experian, Equifax, TransUnion.
- Maintained current knowledge of all applicable state and federal lending laws, rules, regulations, policies and procedures.
- Researched and responded promptly to inquiries from both internal, external customers regarding residential mortgages products, services offered by the organization.
- Managed pipeline of loans from origination through closing process; monitored progress regularly; followed up on outstanding items needed for completion.
- Maintained accurate records of customer interactions including notes on conversations, decisions made.
- Developed relationships with realtors, builders and other referral sources to generate new business opportunities.
- Conducted periodic portfolio reviews to identify any potential problem areas or deficiencies in the loan portfolio.
- Negotiated terms of loans with customers and recommended approval or denial of loan requests.
- Developed strategies for minimizing risk associated with residential mortgage loans through effective pricing models.
- Conducted periodic audits on existing processes and procedures related to residential mortgage lending operations in order to identify improvements or enhancements required.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Identified valuable solutions for customers with credit problems.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Updated client account information and records in company databases.
- Stayed abreast of lending regulations, industry trends and market rates.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Located and suggested loan packages that met client needs and priorities.
- Approved or denied loan applications and explained reasoning behind decisions.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Collaborated with company teams to expedite loan approval processes.
- Developed loan contracts and explained contract terms to clients.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Informed customers of loan application requirements and deadlines.
Education
High School Diploma -
Loch Raven High School
Baltimore, MD05-1996
Skills
- Attention to Detail
- Document Management
- Teamwork and Collaboration
- Customer Service
- Credit Reports
- Document Review
- Processing documents
- Reviewing financial paperwork
- Loan Disclosures
- Legal Compliance
- Financial document review
- Loan Submissions
- Documentation
- Credit and collections
- Customer Relations
- Loan File Maintenance
Timeline
Senior Processing Analyst
PNC Bank, N.A.
05.2020 - 12.2023
Senior Residential Loan Officer
New Penn Financial
02.2014 - 10.2018
High School Diploma -
Loch Raven High School