Tamela R. Young
Manvel,TX
Summary
Skilled management professional with strong organizational, communication, and problem-solving abilities. Adept at supporting executives, managing schedules, and coordinating projects to ensure efficiency and effectiveness. Strong focus on team collaboration and achieving results, adaptable to changing needs, and known for reliability. Proficient in Microsoft Office Suite, project management software, and administrative support functions.
Overview
8
8
years of professional experience
Work History
Management Assistant/Assistant Branch Manager
Enterprise Holdings
08.2024 - Current
- Enhanced team dynamics by promoting open communication and employing conflict resolution techniques.
- Evaluated financial data to uncover trends that enhance budget planning and cost control initiatives.
- Engaged with senior leadership to devise strategic initiatives focused on boosting rental revenue and strengthening market visibility.
- Fostered strong connections with corporate clients, leading to 91.6% business growth and increased client engagement.
- Addressed customer grievances effectively to uphold brand integrity while delivering satisfactory solutions for all parties involved. Resulting in a 89 customer service score.
CEO
RREI Homes
12.2020 - 06.2024
- Analyzed market trends and developed targeted investment plans to uncover high-potential real estate opportunities.
- Supervised due diligence activities, guaranteeing adherence to regulations and meticulous assessment of investment prospects.
- Directed financial forecasting and budgeting efforts to ensure project viability and resource allocation.
- Identified and engaged high-potential prospects to drive business development initiatives.
- Executed lead generation strategies through cold calling, email campaigns, and social media marketing initiatives.
- Executed day-to-day operations and decision-making in a self-directed work environment.
- Utilized online customer database to accurately track and organize detailed records of daily interactions and activities.
- Developed and presented tailored solutions to clients to enhance alignment between product benefits and specific business objectives.
- Created comprehensive training initiatives aimed at improving staff proficiency in product knowledge and sales strategies.
Management Trainee
Enterprise Holdings
01.2020 - 12.2020
- Achieved top 4 ranking in performance metrics within LA County and San Bernardino County for six consecutive months. Ranked #1 in area customer experience for four consecutive months.
- Ensured adherence to high-quality standards across all work processes to enhance customer satisfaction.
- Established strong client connections by providing outstanding service, aimed at fostering loyalty and encouraging repeat business.
- Provided detailed explanations of product specifications instructions to enhance customer knowledge and satisfaction.
- Facilitated organization and oversight of assignments to enhance operational excellence.
Business Development Executive
Next Level Up
02.2018 - 01.2020
- Developed meaningful connections with prospects, leveraging communication skills and active listening to foster trust in company products and services.
- Analyzed customer needs and leveraged comprehensive product knowledge to propose suitable solutions, resulting in deal closure.
- Oversaw multiple accounts with a focus on meticulous detail to ensure consistent customer satisfaction.
- Coordinated efforts with cross-functional teams to deliver bespoke solutions aligned with client expectations.
Financial Specialist
Imperial Solutions Tax & Financial Services
11.2017 - 01.2020
- Coordinated client meetings to evaluate account performance, resolve issues, and explore enhancement opportunities.
- Guided clients in navigating complex financial documents and understanding tax responsibilities.
- Executed comprehensive audits of financial statements to ensure accuracy and uncover discrepancies.
- Developed and strengthened client relationships to enhance business growth and market presence.
- Developed training sessions for junior staff focused on enhancing skills in financial analysis and client service excellence.
Education
BBA - Applied Science-Business
University of Louisiana At Lafayette
Lafayette, LA08.2017
Skills
- Strategic business development
- Client engagement
- Visionary planning
- Process oversight
- Product sales proficiency
- Pipeline operational maintenance
- Effective team leadership
- Personal accountability
- Quickly adjusting to change
- Competent in Microsoft Office Suite
Timeline
Management Assistant/Assistant Branch Manager
Enterprise Holdings
08.2024 - Current
CEO
RREI Homes
12.2020 - 06.2024
Management Trainee
Enterprise Holdings
01.2020 - 12.2020
Business Development Executive
Next Level Up
02.2018 - 01.2020
Financial Specialist
Imperial Solutions Tax & Financial Services
11.2017 - 01.2020
BBA - Applied Science-Business
University of Louisiana At Lafayette