Tamelia “Grace” Hadley

• Functioned as the liaison between the Operator and the store's team.
• Elevated our rapport with Chick-fil-A corporate and those contracted to conduct yearly and quarterly visits.
• Project Manager: Mobile-Thru Lane rollout in 2023.
• Directed team on new systems and plans with a focus on guest experience and fast and accurate service.
• Worked with the marketing team to communicate and include community involvement.
• Utilized strong problem-solving skills and adaptability while addressing and resolving operational bottlenecks, guest experiences, and team member issues as needed.
• Created and implemented plans for store inventory, truck ordering, and organization.
• Created and implemented systems for food safety and food quality.
• Managed cross-functional teams for maximum efficiency and collaboration.
• Improved overall productivity by identifying areas for improvement and implementing necessary changes.
• Collaborated with senior leaders to develop long-term strategic plans for the organization's success.
• Mentored leaders and team members, fostering a culture of care, professional growth and development.
• Served in our store's mentorship program for 2 years.
• Mentored and coached specific leaders who were becoming more involved in certain areas of the store. Created plans for growth and responsibility.
• Analyzed customer feedback (CEM Scores) and identified areas for improvement to drive business success and guest satisfaction.
• Collaborated with our Leadership Team to develop and execute long-term corporate goals and objectives.
• Oversaw day-to-day production activities in accordance with business objectives.
• Scheduled employees for shifts, taking into account customer traffic, employee strengths, and labor costs.
• Mediated conflicts among team members and leaders by listening with care to the parties involved.

• Oversaw daily operations throughout the store to ensure food safety & quality, operational excellence, and stewardship.
• Oversaw successful implementation of operational strategies and policies to drive organizational excellence.
• Monitored labor and food cost reports for the store and identified areas of over spending.
• Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
• Mentored and coached team members to foster productive and engaging work environment.
• Promoted a culture of safety within the organization by enforcing compliance with established state/federal regulations, Chick-fil-A policies, procedures, as well as conducting regular food safety & quality checks.
• Collaborated with the Owner/Operator, Directors, and Team Leaders regularly to enhance operational excellence, community engagement, and profits.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced store's operations by implementing efficient work processes and regularly reviewing performance metrics.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Enhanced store's food safety and food quality awareness, focus, and overall score.

· Collaborated with staff during recruiting athletes. Scheduled and conducted on-site visits, attendance to games, and calls with athletes, parents, and coaches.

· Created the schedule for all pre-season games, tournaments, classics, and junior varsity games.

· Managed travel itineraries and budgets for team and recruiting trips

· Daily planning of team practices, individual workouts, team weightlifting program, team meetings, individual meetings, and team scouting reports

· Increased player strength, agility, and game skills through successful practices.

· Mentored student-athletes, providing guidance on academic success and personal development alongside athletic achievements.

· Managed team budget effectively, prioritizing essential expenditures while minimizing unnecessary costs.

· Implemented strength and conditioning programs tailored to individual athletes' needs to optimize physical performance on the court for in-season and off-season periods.

· Established rapport with local media outlets for consistent coverage of games and noteworthy accomplishments within the program.

· Analyzed game footage to identify areas of improvement for both individual players and overall team strategy.

· Organized fundraising events for the basketball program, successfully securing financial support for equipment upgrades and travel expenses.

· Collaborated with assistant coaches to design and implement practice drills focused on improving individual and team performance.

· Monitored academic progress of student-athletes, offering additional resources as needed to ensure eligibility requirements were met.

· Offered constructive feedback to players to help reach goals.

· Established rapport with fellow staff, professors, and coaches throughout the university.

• Acted as the head coach of the junior varsity women's basketball team.
• Supported the head coach during practice drills and in game situations.
• Created training schedules for athletes.
• Obtained and presented tapes of competing teams to build strategy.
• Contributed to player recruitment efforts by scouting potential talent at high school games and tournaments.
• Organized travel arrangements for away games, tournaments, and post season.
• Assisted and advised students on academic issues and goals.
• Represented school and athletic program in positive light locally and on social media.

• Supported the athletics office in an organized and efficient manner.
• Assisted the Athletic Director in expense reports and other reports sent to the University and the NAIA.
• Acted as the Liaison between the athletic department and the NAIA.
• Created, entered, and processed data and spreadsheets into the NAIA Eligibility software.

• Helped in yearly recruiting of potential women's basketball players.
• Aided in planning of daily practices and scouts for the varsity team.
• Supported the head coach during practice drills and in game situations.
• Developed practice and training schedules for student-athletes.
• Created detailed evaluations of current athletes and recruited athletes.
• Conducted weekly and bi-weekly check-ins with athletes during the off-season.