Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamer Maslamani

Richmond,TX

Summary

Contributed to surpassing overarching branch goals, emphasizing a proactive approach to target achievement. Transformed team performance by achieving monthly success in hitting all 5 bonus categories, reversing a five-year trend of non-fulfillment. Elevated delinquency collection rates from 1.98% to 1.40% on an average monthly basis, showcasing a strong impact on financial metrics. Proficient in thorough analysis of credit reports, demonstrating a keen ability to assess financial information and make informed decisions. Key contributor to significant improvements since joining the branch, notably enhancing delinquency collection, surpassing goals, and elevating overall performance.

Overview

5
5
years of professional experience

Work History

Account Rep/Loan Officer

Mariner Finance
Houston, TX
04.2023 - Current
  • Effectively lowered 30 day collection delinquency from an average of 1.98% to 1.40%
  • Implemented strategic initiatives resulting in a 15% improvement in overall branch profitability, reflecting a keen ability to optimize financial performance and contribute to the organization's success.
  • Analyzed credit reports and conducted comprehensive financial assessments
  • Built lasting client relationships and consistently met origination targets
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Ranked among the top three loan officers in the district in October.

Cashier Team Lead/Asset Protection Team Member

Academy Sports + Outdoors
Richmond, TX
03.2020 - 04.2023
  • Led a cashier team and ensured daily operations ran smoothly
  • Managed cash handling procedures and trained new hires
  • Provided exceptional customer service by resolving complaints and addressing customer needs
  • Encouraged customers to sign up for the Academy Credit Card, resulting in a high conversion rate
  • Achieved a credit card processing conversion rate of nearly 3%, exceeding the company's average rate of 1.7%
  • Greeted customers, provided necessary help, and acted as a 'security' member up front
  • Highly experienced with online orders and in charge of pickups/curbsides
  • Analyzed sales data reports to identify trends in customer buying habits.

Cashier Team Lead

Al Noor Market Grocers
Katy, TX
01.2019 - 02.2021
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.

Education

Bachelor's degree - Business

University of Houston-Downtown
Houston, TX
12-2024

Associate's degree - Business Administration

Houston Community College
12.2022

Skills

  • Leadership
  • Cashier Team Lead
  • Sales
  • Loan Officer Experience
  • Cashiering
  • Lending
  • Customer Service
  • Loss Prevention
  • Credit Analysis

Timeline

Account Rep/Loan Officer

Mariner Finance
04.2023 - Current

Cashier Team Lead/Asset Protection Team Member

Academy Sports + Outdoors
03.2020 - 04.2023

Cashier Team Lead

Al Noor Market Grocers
01.2019 - 02.2021

Bachelor's degree - Business

University of Houston-Downtown

Associate's degree - Business Administration

Houston Community College
Tamer Maslamani