Contributed to surpassing overarching branch goals, emphasizing a proactive approach to target achievement. Transformed team performance by achieving monthly success in hitting all 5 bonus categories, reversing a five-year trend of non-fulfillment. Elevated delinquency collection rates from 1.98% to 1.40% on an average monthly basis, showcasing a strong impact on financial metrics. Proficient in thorough analysis of credit reports, demonstrating a keen ability to assess financial information and make informed decisions. Key contributor to significant improvements since joining the branch, notably enhancing delinquency collection, surpassing goals, and elevating overall performance.