Tamera Crews
Okeechobee,FL
Summary
Dynamic retail professional with a proven track record at Harbor Freight Tools USA, excelling in customer relations and sales strategy development. Skilled in problem-solving and team leadership, I enhanced client satisfaction and loyalty, driving significant revenue growth through effective relationship management and innovative sales initiatives.
Diligent Customer Service with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar Tree
03.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Sales Manager
Harbor Freight Tools USA
11.2015 - 01.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Certificate of Technical Studies - Osha
University of South Florida
Tampa, FL02-2013
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
Accomplishments
- Supervised team of 8 staff members.
- Achieved Better inventory results by completing freight management with accuracy and efficiency.
- Achieved higher sales through effectively helping customer with information and knowledge of products.
- Resolved customer complaints and issues which led to Customer satisfaction.
Certification
OSHA Instructor Training
Languages
English
Professional Working
Timeline
Assistant Store Manager
Dollar Tree
03.2020 - Current
Sales Manager
Harbor Freight Tools USA
11.2015 - 01.2020
Certificate of Technical Studies - Osha
University of South Florida
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