Summary
Overview
Work History
Education
Skills
Timeline
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Tamera Johnson

Powder Springs,GA

Summary

Highly organized and efficient front office coordinator with 5+ years of experience in administrative and customer service roles. Possesses excellent interpersonal skills and a proven track record of providing exceptional customer service to clients and guests. Skilled in managing multiple tasks, prioritizing workload, and ensuring the smooth operation of daily office activities. Procient in using a variety of office software and equipment, including Microsoft Office Suite and phone systems. Committed to maintaining a professional and welcoming atmosphere in the front office. A proactive individual who can handle a fast-paced environment with ease and professionalism. Knowledgeable management with robust background in managing front office operations and enhancing client satisfaction. Successfully coordinated schedules, streamlined administrative processes, and provided exceptional customer service. Demonstrated organizational and communication skills, ensuring efficient front desk operations and seamless team collaboration. Experienced with managing front office tasks efficiently and ensuring high levels of client satisfaction. Utilizes excellent organizational and communication skills to streamline administrative processes and support team collaboration. Track record of enhancing office operations through proactive problem-solving and effective coordination.

Overview

8
8
years of professional experience

Work History

Front Office Coordinator

Dentistry for Children
05.2023 - Current
  • Managed front desk operations by greeting and directing visitors, answering phone calls, and responding to emails
  • Greeted and checked in patients, verifying insurance coverage and collecting copays
  • Scheduled and confirmed appointments, managing a busy calendar for multiple dental providers
  • Answered phone calls and responded to patient inquiries, providing exceptional customer service
  • Maintained electronic patient records, accurately inputting and updating personal and medical information
  • Collaborated with dental staff to ensure smooth patient flow and efficient operations of the front office
  • Conducted thorough insurance verifications by reviewing patient insurance information, policies, and coverage details
  • Negotiated payment plans with customers, evaluating financial capabilities and determining suitable repayment terms to ensure prompt payments and reduce bad debt
  • Spearheaded collection efforts by conducting in-depth research on delinquent accounts, identifying root causes of non-payment, and implementing effective strategies to recover outstanding balances

Patient Service Representative

Benevis
09.2020 - 02.2021
  • Proficiently handle patient inquiries and provide exceptional customer service, ensuring a positive experience throughout their visit
  • Schedule and coordinate appointments, surgeries, and diagnostic tests, optimizing patient care and clinic efficiency
  • Accurately enter and update patient information in electronic medical records, ensuring data integrity and confidentiality
  • Handle insurance verifications, pre-authorizations, and claim submissions, ensuring seamless reimbursement for medical services

Supervisor

Six Flags Over GA
Austell
01.2017 - 08.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Managed daily cash handling operations, ensuring accurate accounting records were maintained.

Education

High school diploma -

New Manchester high school
05.2020

Skills

  • Collections
  • Insurance verification
  • Customer service
  • Scheduling
  • Problem solving
  • Strong leadership skills
  • Exceptional multitasking
  • Payment posting
  • Time Management
  • Effective Communication
  • Relationship Building
  • Office Administration
  • Dental Practice Management
  • Staff Management
  • Operations Management
  • Energetic and Enthusiastic

Timeline

Front Office Coordinator

Dentistry for Children
05.2023 - Current

Patient Service Representative

Benevis
09.2020 - 02.2021

Supervisor

Six Flags Over GA
01.2017 - 08.2019

High school diploma -

New Manchester high school
Tamera Johnson