Tamera Smith
Summary
Hardworking young adult seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of a company. Strong organizational abilities with proven successes managing multiple academic projects and volunteering events. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level. Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
Novant Health
Salisbury, NC
02.2023 - 01.2024
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Feed patients, took vitals signs, gave bed baths, help patients use bed pan etc.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
Medical Receptionist
Novant Health
Salisbury, NC
02.2022 - 01.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintained neat lobby areas and greeted each person promptly.
Medical Assistant
North Shore Pediatrics
Norfolk, Virginia
01.2019 - 05.2021
- Reviewed test results for completion and abnormalities.
- Assisted clinicians with in-office procedures.
- Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
- Compiled laboratory and x-ray reports, hospital notes and other pertinent data.
- Completed intakes, measuring vital signs and documenting symptoms.
- Supported medical staff by answering phones and preparing supply orders.
- Documented information required for patients' specimens and tests completed.
- Educated patients on prescribed medications, treatments and procedures.
- Kept equipment ready for use through scheduled cleaning and sterilization.
- Ordered supplies, medications, and equipment necessary for practice's operations.
Patient Care Coordinator
Akuim
Queens, New York
08.2018 - 02.2021
- Welcomed patients upon arrival, communicated patient arrivals to team and managed patient visit expectations.
- Initiated outbound administrative requests for medical records and specialty appointment booking.
- Assisted new patients with comprehension and completion of appropriate paperwork.
- Verified authorization of visits and made efforts to minimize unauthorized visits.
- Educated patients about available resources within community or facility for additional support.
- Maintained strict confidentiality regarding all aspects of patient information in compliance with HIPAA regulations.
- Scheduled patient appointments and coordinated follow-up visits.
- Provided compassionate support and assistance to patients during their visit.
- Verified insurance coverage for each patient prior to scheduling appointments.
Education
High School Diploma - undefined
Humanities And The Arts High School
Queens, NY06.2021
Medical Assistant Certificate -
Tidewater Medical
Norfolk, VA2024
CNA Certificate -
Tidewater Medical
Norfolk, VA06.2025
Skills
- Critical Thinking
- People Person
- Understanding
- Leadership
- Customer Need Assessment
- Adaptability
- Problem solving
- Medical Terminology
- HIPAA Compliance
- Patient Education
- Phlebotomy Techniques
Certification
- Certification - Certified Nursing Assistant
- Tidewater Medical Training, Virginia Beach, VA
- July 2034
Middleinitial
T S
Timeline
Patient Safety Attendant
Novant Health
02.2023 - 01.2024
Medical Receptionist
Novant Health
02.2022 - 01.2023
Medical Assistant
North Shore Pediatrics
01.2019 - 05.2021
Patient Care Coordinator
Akuim
08.2018 - 02.2021
High School Diploma - undefined
Humanities And The Arts High School
Medical Assistant Certificate -
Tidewater Medical
CNA Certificate -
Tidewater Medical