Tamerica Vessel
Summary
Accomplished Sr. Administrative Associate with the willingness to learn, take on new challenges/tasks, renowned for expertly coordinating complex logistics and customer service through meticulous attention to detail, and strong organizational skills. Spearheading process improvements, boosting efficiency, and quality of service while fostering exceptional customer and vendor relationships. Demonstrates leadership in teamwork, underpinned by proficiency in Microsoft Office 365.
Overview
26
26
years of professional experience
Work History
Sr. Administrative Associate
UPS
02.1999 - 10.2024
- Acted as backup for other coworkers (when out of office) providing support to the department.
- Expertly coordinated logistics for every customers shipment (domestic, international, Import shipments into the US and Canadian).
- Processed sensitive documents with information of personal nature.
- Liaised between customers and vendors to maintain effective lines of communication for each shipment.
- Built and maintained excellent customer relationships through timely response to inquiries, going above and beyond to accommodate unusual requests for every shipment that was set up.
- Identified and recommended changes to existing customer accounts, processes to improve accuracy, efficiency, and quality of service for our customer needs.
Education
No Degree - Business Administration
DeVry University
Kansas City, MOHigh School Diploma -
Southeast High School
Kansas City, MO05-1991
Skills
- Strong organizational skills
- Project coordination expertise
- Team leadership qualities
- Expert time management
- Customer service
- Proficient in Microsoft office
- Excel
- Teamwork
- Fast learner
- Attention to detail
Languages
English
Professional Working
Timeline
Sr. Administrative Associate
UPS
02.1999 - 10.2024
No Degree - Business Administration
DeVry University
High School Diploma -
Southeast High School
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