Tamesha Bernoudy
Granada Hills,CA
Summary
Dynamic Customer Service Professional with a proven track record at Appleone, adept at call handling and conflict resolution. Skilled in appointment scheduling and database management, I excelled in retaining customers and enhancing their experience. My enthusiasm for problem-solving and commitment to excellence drive my success in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Customer Service Professional
Americold
06.2024 - Current
- Act and respond to email
- Assist with making appointments for company
- Office assistance
- Trainings for new hires
Customer Service Professional
Appleone
12.2012 - 03.2020
- Remained courteous and calm at all times, even during moments of intense customer displeasure
- Memorized entire line of company products & services, including prices and special discounts
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
Private Duty Care Giver
12.2012 - 03.2020
- Insured patients followed routines for proper medication administration, & food intake
- Monitored client’s vital signs and reported patients change of condition to Primary Caregiver
- Assisted with client’s activities of daily living and occupational needs
Foster Parent/dcfs
06.2015 - 11.2019
- Take minors from ages 14-17 of give them a home that require safe supervision, stability, provide minor with food, clothing, education, and housing
Education Professional Assistant
Los Angeles Unified School District
09.2018 - 10.2019
- Assist education professional with task related to tutoring, and monitoring pupils
- Help students develop interpersonal skills by using conflict resolution techniques
- Communicated with guardians of pupils by providing progressive feedback of pupil’s development
Security Professional
Guards Mark Security
06.2009 - 12.2012
- Created reports describing the activity of guest entering property
- Collaborated with supervisor and team members regarding activities/conflicts of guest on property
- Offered and accepted a position at Hertz Rental Cars as a Customer Service Professional
Administrative Assistant
Eastlake Juvenile Hall
08.2003 - 02.2006
- Supported supervisors and management team with problem solving skills
- First level phone support triaging calls and maintaining logs of issues for follow up
- Performed clerical duties filing, documenting, and problem-solving issues
Education
High School Diploma -
Alain Leroy Locke High School
Los Angeles, CA06-2002
Skills
- Customer service
- Appointment scheduling
- Database management
- Call handling
- Conflict resolution
- Customer retention
Timeline
Customer Service Professional
Americold
06.2024 - Current
Education Professional Assistant
Los Angeles Unified School District
09.2018 - 10.2019
Foster Parent/dcfs
06.2015 - 11.2019
Customer Service Professional
Appleone
12.2012 - 03.2020
Private Duty Care Giver
12.2012 - 03.2020
Security Professional
Guards Mark Security
06.2009 - 12.2012
Administrative Assistant
Eastlake Juvenile Hall
08.2003 - 02.2006
High School Diploma -
Alain Leroy Locke High School
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