Tamesha Jasper
Long Beach,CA
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
American Corporate Security
Long Beach, CA
09.2021 - Current
- Confirmed trucker identification prior to granting entry into the terminal.
- Operated communication systems between officers stationed throughout the terminal.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Unarmed Security Officer
Allied Universal Security Services
West Los Angeles, CA
02.2014 - 06.2020
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Provided escort services as needed for visitors requiring special attention.
- Monitored CCTV surveillance system footage for suspicious activities.
Technical Support Agent
Audible.com
Los Angeles, CA
02.2009 - 01.2019
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
High School Diploma -
Manual Arts Senior High School
Los Angeles, CA05-2004
Some College (No Degree) - Medical Assisting
El Camino College
Torrance, CASkills
- Customer Service
- Account Management
- Call Center Operations
- Complaint resolution
- Issue Troubleshooting
- Hardware upgrades
- Remote Support
- Online Chat Support
Certification
- CPR Certified, Armed Permit, TWIC Card, Guard Card
References
References available upon request.
Timeline
Security Officer
American Corporate Security
09.2021 - Current
Unarmed Security Officer
Allied Universal Security Services
02.2014 - 06.2020
Technical Support Agent
Audible.com
02.2009 - 01.2019
High School Diploma -
Manual Arts Senior High School
Some College (No Degree) - Medical Assisting
El Camino College
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