Summary
Overview
Work History
Education
Skills
Timeline
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Tamesha Thomas

Orlando,FL

Summary

Im customer-oriented who is very successful at troubleshooting and handling customer support issues in a timely manner. I am energetic with strong time management skills who thrives in a fast-paced, dynamic environment. Im a Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I have over 5yrs in customer service and I am highly skilled in my field.

Overview

6
6
years of professional experience

Work History

bakery

Wal-Mart
Sanford, FL
05.2008 - 03.2009
I opened up the bakery in the morning and filled all the morning orders.

care giver

Rainbow retreat
Sanford, FL
06.2009 - 08.2010
As a care giver I looked after clients with different medical problems which consist of cooking cleaning and providing medication.

account service manager

Sprint
Altamonte Spg, FL
09.2012 - 03.2014
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Went over billing inquiries and procssed payment.
  • Processed orders
  • Handle technical problems with device and coverage asking with submitting tickets for further investigation.

Education

GED - ged

Seminole community college
Lake Mary, FL
2006

certified nursing assistant - nursing

Seminole state college
Altamonte Spg, FL
2010

Skills

  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Credit card processing

Timeline

account service manager

Sprint
09.2012 - 03.2014

care giver

Rainbow retreat
06.2009 - 08.2010

bakery

Wal-Mart
05.2008 - 03.2009

GED - ged

Seminole community college

certified nursing assistant - nursing

Seminole state college

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Tamesha Thomas