Tami Beighey
Irving,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
National Sales Manager
Jackson Pottery
10.2022 - 10.2024
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Attended events, training seminars, and trade shows.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Met with customers to give sales presentations and suggestions on new products.
- Identify new customers and sales opportunities.
- Prepared sales forecasts and sales performance reports.
- Implemented marketing techniques.
- Delivered comprehensive sales presentations, showcasing the company''s products and services to secure new business contracts.
- Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
- Enhanced communication within the sales team through regular meetings, updates, and training sessions.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Inside Sales Representative/CSR, Sales
Jackson Pottery
02.2021 - 10.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Process Guide
Amazon
10.2016 - 02.2021
- Daily management of the outbound department.
- Worked with Area Manager to review and update SOPs.
- Reduced error rates by implementing robust quality control measures within critical processes.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Implemented process improvements for increased productivity and cost savings.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Enhanced process efficiency by streamlining workflows and reducing bottlenecks.
- Drive workflow and daily production goals
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Conducted training and change management processes to improve operations.
Education
Associate of Applied Science - Nursing
Tarrant County College
Euless06.2021
Skills
- Account Servicing
- Relationship Building
- Sales Presentations
- Key Account Management
- Team Development
- Territory Management
- Team Leadership
- Customer Complaint Resolution
Timeline
National Sales Manager
Jackson Pottery
10.2022 - 10.2024
Inside Sales Representative/CSR, Sales
Jackson Pottery
02.2021 - 10.2022
Process Guide
Amazon
10.2016 - 02.2021
Associate of Applied Science - Nursing
Tarrant County College
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