Tami Bess
Caledonia,MO
Summary
Accomplished National Sales Coordinator in the Groups & Meetings Department at Drury Hotels Company, LLC, leveraging expertise in customer service and sales revenue. Talented at problem-solving abilities and sales expertise, consistently exceeding service standards and fostering long-term relationships. Achieved significant improvements in process efficiency and team collaboration, contributing to sustained business growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
43
43
years of professional experience
Work History
National Sales Coordinator
Drury Hotels Company, LLC
07.2022 - Current
- Booked group corporate and social business resulting in consistently higher than average sales revenue on a monthly basis.
- Identified areas for improvement in existing processes.
- Serviced key accounts to ensure customer satisfaction and foster long-term relationships.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Coached junior members of the team on best practices in a supportive manner that encouraged professional growth.
Small Business Owner
Calico Cat Cupboards
06.2007 - 01.2021
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Interacted well with customers to build connections and nurture relationships.
Group Travel Manager
Maritz Travel Company
12.1981 - 07.1990
- Accomplished multiple tasks within established timeframes.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
No Degree - Communication Studies
Loyola University of Chicago
Chicago, ILAssociate of Arts - Business Communications
East Central College
Union, MO05.1981
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Computer Proficiency
- Microsoft Excel and Outlook
Profes and ASEM emeanor
rGuest and ASEM Systems
- Product Knowledge
- Prioritization
- Sales expertise
Accomplishments
Recipient of the 2023 Above and Beyond Award
Only two winners for this award were announced for the 2023 annual company awards recognition banquet. I received this award in part for my excellent communication processes between our hotel management, client contact, sales executive and our data entry team.
Consistently Above Monthly Team Average: Group Bookings, Revenue, Phone Calls
Consistently Below other Team Members numbers for Lost and Turned Down Bookings
Winner 2023 Above and Beyond Award
This award recognizes a select few Drury Hotel employees who demonstrate an extraordinary skillset that the company views as going above and beyond their job description. My award was given for my positive attitude and excellent communications while working on two epic group blocks with two hotel management teams resulting in over $600,000 in hotel sales revenue. No one in the Groups and Meeting Department has received this award, and I am so honored to be the chosen in 2023.
Timeline
National Sales Coordinator
Drury Hotels Company, LLC
07.2022 - Current
Small Business Owner
Calico Cat Cupboards
06.2007 - 01.2021
Group Travel Manager
Maritz Travel Company
12.1981 - 07.1990
No Degree - Communication Studies
Loyola University of Chicago
Associate of Arts - Business Communications
East Central College
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