Assisted patients with daily living activities and personal hygiene.
Monitored vital signs and reported changes to healthcare staff.
Documented patient care activities in electronic health records.
Administered medications.
Communicated effectively with patients and families to provide support.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Patient Service Representative
Ear, Nose and Throat Specialists
Appleton, WI
10.2021 - 05.2022
Guided patients through intake processes and collected necessary medical information.
Managed patient scheduling and appointment confirmations for efficient clinic operations.
Communicated effectively with medical staff regarding patient inquiries and needs.
Registered patients by verifying records to update computer system and patient charts.
Performed administrative duties such as filing, faxing, photocopying.
Patient Care Coordinator
Fox Valley Pumonary Medicine
Appleton, WI
10.2017 - 10.2021
Coordinated patient appointments and managed scheduling with providers to optimize patient flow.
Maintained accurate patient records.
Assisted patients with insurance verification and financial inquiries to facilitate timely treatment.
Communicated effectively with healthcare providers to ensure patient care.
Assisted patients in understanding treatment plans and cpap testing instructions.
Handled incoming inquiries and provided timely responses to patient concerns.
Collaborated with medical staff to ensure quality care and patient satisfaction.
Organized follow-up care and coordinated referrals to specialists.
Patient Service Representative
ThedaCare Encircle Health
Appleton, Wisconsin
09.2015 - 10.2017
Coordinated communication between patients and medical staff effectively.
Handled confidential patient information following HIPAA regulations.
Scheduled patient appointments using electronic health record systems.
Responded to incoming calls in a courteous manner. in a professional manner.
Telerecruiter
Community Blood Center
Appleton, Wisconsin
01.2007 - 09.2015
Coordinated donor appointments to ensure effective scheduling.
Conducted outreach to potential donors through phone and online platforms.
Collaborated with staff to develop effective recruitment strategies and messaging.
Educational Assistant
Kaukauna Area School District
Kaukauna, Wisconsin
10.1993 - 05.2015
Assisted teachers with classroom activities and lesson preparations to enhance student engagement.
Supported students with individualized education plans and academic challenges to promote their learning success.
Gained skills in non-violent crisis intervention to support a safe learning environment.
Engaged in PBIS training to promote positive behavior and create a supportive school climate.
PBIS training
Collaborated in Health Office, CDS, CDB, LD, EBD, Attendance Office, Library, and during recess and lunch duties to ensure a safe and supportive environment.
Education
Some College (No Degree) - Education/Library Science
UW Oshkosh
Skills
Attention to detail
Organized
Collaborative
Reliable
Welcoming
Student Support
Timeline
CNA
Helen’sHouse
06.2022 - 09.2025
Patient Service Representative
Ear, Nose and Throat Specialists
10.2021 - 05.2022
Patient Care Coordinator
Fox Valley Pumonary Medicine
10.2017 - 10.2021
Patient Service Representative
ThedaCare Encircle Health
09.2015 - 10.2017
Telerecruiter
Community Blood Center
01.2007 - 09.2015
Educational Assistant
Kaukauna Area School District
10.1993 - 05.2015
Some College (No Degree) - Education/Library Science