Summary
Overview
Work History
Education
Skills
References
Timeline
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Katelyn Croker

Menifee,CA

Summary

Dynamic Customer Service Representative with 8 years of experience in a high-pressure In-Patient Hospital setting, adept at converting customer feedback into strategic insights that enhance revenue and customer loyalty. Proficient in managing complex schedules and delivering exceptional patient care across PCU/ICU and Medical-surgical floors, with a strong understanding of multi-specialty surgical procedures. Recognized for outstanding communication, organizational, and analytical skills, driving innovative solutions to operational challenges. Committed to advancing organizational objectives through effective team leadership.

Overview

12
12
years of professional experience

Work History

CNA

TEMECULA VALLEY HOSPITAL
Temecula, CA
08.2018 - Current
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Obtained the client’s medical history, medication information, symptoms, and allergies

Admin Assistant

KELLY O'NEIL
Temecula, CA
10.2015 - 10.2017
  • Managing Schedules, Surgery Scheduling, Marketing, and Customer Service, Hosted with physicians all seminars, front desk, back office, Multiline call system, and Surgical scrub tech for all cosmetic procedures in the surgical suite
  • Skin rejuvenation and fillers (Botox), Laser procedures, Tummy tucks, etc.

Physical Therapy Aide / Front Office

Gaspar Physical Therapy
Oceanside, CA
01.2013 - 01.2015
  • Supports physical therapy care delivery by preparing treatment area, patient, equipment, and materials, and performs under the supervision of a physical therapist
  • Helps treat patients by applying heat packs and paraffin dips, assisting patients into whirlpool, helping patients onto exercise equipment, monitoring motion, tracking walking time and distance, measuring mobility, and performing prescribed exercise and strengthening techniques
  • Maintains physical therapy supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, and verifying receipt of supplies
  • Coordinate patient referrals, registration, and scheduling

Education

Certified Nursing Assistant -

Temecula Valley School of Nursing
California
05.2018

Certified Medical Assistant -

Riverside Medical Assistant
Temecula, CA
06.2012

Bachelor of Science - Pre Education To Nursing

Palomar College
San Marcos, CA

Skills

  • Customer Service
  • Attention to Detail
  • Verbal and Written Communication
  • Consistent Follow Through
  • Willingness to go above and beyond
  • Time Management
  • Medical Terminology
  • Calm Under Stress
  • Empathy and Compassionate Care
  • Multitasking and Prioritization
  • Electronic Recording
  • Management / Training
  • Basic life support
  • Problem-solving
  • Conflict resolution
  • Compassion and empathy
  • Emergency response
  • Patient care
  • Clinical documentation
  • Team collaboration
  • HIPAA compliance
  • Multitasking and organization
  • Flexibility and adaptability
  • Emotional support
  • Maintaining confidentiality
  • End-of-life care
  • Patient transfers
  • Vital signs monitoring
  • Critical thinking
  • Health monitoring
  • Attention to detail
  • Complex Problem-solving
  • Infection control practices
  • Medication assistance
  • Active listening
  • Cultural sensitivity
  • Toileting assistance
  • Wound care
  • Time management
  • Compassionate communication

References

References available upon request.

Timeline

CNA

TEMECULA VALLEY HOSPITAL
08.2018 - Current

Admin Assistant

KELLY O'NEIL
10.2015 - 10.2017

Physical Therapy Aide / Front Office

Gaspar Physical Therapy
01.2013 - 01.2015

Certified Nursing Assistant -

Temecula Valley School of Nursing

Certified Medical Assistant -

Riverside Medical Assistant

Bachelor of Science - Pre Education To Nursing

Palomar College

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Katelyn Croker