Tami Coker
PetSmart
GARNER,NC
17
years of professional experience
Results-driven professional with extensive experience in customer service and team leadership. Proven ability to enhance customer satisfaction and drive operational efficiency through effective staff training and problem-solving.
Work History
Assistant Manager
11 Months- Assisted in managing daily store operations to enhance customer experience.
- Supported team members in product knowledge and sales techniques to drive engagement.
- Coordinated merchandise displays to optimize visual appeal and promote sales initiatives.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Trained new associates on store policies, procedures, and best practices for efficiency.
- Monitored inventory levels and assisted in restocking to maintain product availability.
- Implemented feedback mechanisms for continuous improvement of service delivery standards.
- Collaborated with management on promotional events to attract customers and increase foot traffic.
- scheduling and assist with staffing and team coverage
- over seeing the Salon,Dog Training,Cashiers and Store Safety
- Cash Office
- Support Sales Customer Engagement and Store Performance
- Coach and Develop Team Members while promoting teamwork and accountability
- C
- over
Bartender
10 Years 2 Months- Crafted and served signature cocktails, ensuring consistency and quality.
- Delivered exceptional customer service in high-volume bar environment.
- Trained new bartenders on drink recipes and customer interaction techniques.
- Managed inventory levels to minimize waste and optimize stock usage.
- Implemented efficient workflows to enhance service speed during peak hours.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Maintained cleanliness and organization of bar area to meet health standards.
- Collaborated with kitchen staff to coordinate food and beverage pairings.
- helped with management
Shipping and Receiving Clerk
1 Year 2 Months- Processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained inventory accuracy through regular cycle counts and reconciliations.
- Coordinated with vendors to resolve shipping discrepancies and delays.
- Operated forklifts and pallet jacks for efficient movement of goods within the warehouse.
- Trained new employees on safety protocols and standard operating procedures.
- Oversaw shipping schedules, ensuring timely dispatch of customer orders.
- Implemented workflow improvements, reducing processing times for incoming and outgoing shipments.
- Monitored stock levels, initiating reorders to prevent inventory shortages or excesses.
Shipping and Receiving Manager
4 Years 5 Months- Oversaw daily shipping and receiving operations, ensuring timely processing of incoming and outgoing shipments.
- Managed inventory control systems to optimize stock levels and reduce discrepancies.
- Trained and mentored staff on safety protocols and best practices in shipping and receiving processes.
- Implemented process improvements that enhanced efficiency in logistics workflows.
- Coordinated with vendors to streamline supply chain communications and resolve issues promptly.
- Conducted regular audits of shipping documentation to ensure compliance with company policies.
- Developed training materials for new hires, focusing on operational standards and system usage.
- Management and inventory
Education
High School Diploma
Skills
Retail management
Cash management
CRM management
Team leadership
Staff management
Staff training
Team motivation
Staff oversight
Task assignment
Problem-solving
Team management
Employee training
Workload distribution
Team building
Task delegation
Staff scheduling
Store operations
Talent acquisition
Retail management
CRM management
Policy compliance
Timeline
Assistant Manager
PetSmart
09.2025 - CurrentRead More
Bartender
Carolina Ale House- LM Hospitality
07.2015 - 09.2025Read More
Shipping and Receiving Clerk
Agri Supply Company
08.2014 - 10.2015Read More
Shipping and Receiving Manager
Tractor Supply Company
01.2010 - 06.2014Read More
Cornerstone Correspondence School
High School Diploma
Read More