Tamanatha Heyer
SIoux Falls,SD
Summary
Dynamic Operations Manager with a proven track record at La Crosse Seed, excelling in team leadership and inventory management. Enhanced employee accountability and performance through effective coaching and communication. Committed to continuous improvement and client satisfaction, fostering strong relationships and optimizing workflows for operational success.
Experienced with overseeing operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
27
27
years of professional experience
Work History
Operations Manager
La Crosse Seed
02.2012 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Bartender
Joe Foss Airport
04.2009 - 07.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Supervisor
JD Holdings
05.1998 - 10.2008
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Education
High School Diploma -
Washington High School
Sioux Falls, SD05-2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Staff training
- Inventory management
- MS office
- Customer relationship
- Strong organization skills
- Work ethic
Timeline
Operations Manager
La Crosse Seed
02.2012 - Current
Bartender
Joe Foss Airport
04.2009 - 07.2011
Bartender Supervisor
JD Holdings
05.1998 - 10.2008
High School Diploma -
Washington High School
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