Tami Miracle
Berlin,WI
Summary
Dynamic Order Management Supervisor with expertise in SAP and a proven track record is resolving escalated customer inquiries. Committed to enhancing customer relations and ensuring timely order fulfillment.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Order Management Supervisor
Alliance Laundry Systems LLC
Ripon, WI
04.2017 - Current
- Supervised daily order processing operations to ensure time fulfillment and customer satisfaction.
- Managed escalated customer inquiries related to order, ensuring prompt resolution and maintaining relationships.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet customer demands.
- Trainer and on-site representative for Direct Distribution SAP implementations.
- Resolved conflicts between team members and addressed complaints or grievances.
- Key Contributor in launching the order desk in Thailand.
Customer Care Representative - Intl
Alliance Laundry Systems LLC
Ripon, WI
12.1989 - 03.2017
- Subject Matter Expert in SAP.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely follow-up.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new staff on customer service protocols and system usage to improve team performance.
- Collaborated with cross-functional teams to resolve customer issues in a timely manner.
Skills
- Staff Training and development
- Problem Resolution
- Customer Relations
- Critical Thinking
- International Shipping
- Relationship Building
- Time Management
- Team Leadership
Certification
MRA(Principles of Leadership) Certificate
Export/Incoterm Certificate – Waukesha Tech
Export Compliance 101 Certificate
Timeline
Order Management Supervisor
Alliance Laundry Systems LLC
04.2017 - Current
Customer Care Representative - Intl
Alliance Laundry Systems LLC
12.1989 - 03.2017