Tami O’Reilly
Stockton,CA
Summary
Dynamic professional with a proven track record at Cepheid, excelling in quality control and team productivity. Skilled in problem-solving and data entry, I enhanced product quality through meticulous inspections and training initiatives. Committed to fostering collaboration and maintaining compliance, I thrive in fast-paced environments while ensuring operational excellence.
Overview
10
10
years of professional experience
Work History
Manufacturing Associate
Cepheid
07.2024 - Current
- Made sure that products were produced on time and are of good quality.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Organized work to meet demanding production goals.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Increased team productivity by providing ongoing training, guidance, and support to fellow associates.
- Maintained accurate production records for analysis purposes, ensuring traceability of products throughout the entire manufacturing process.
- Participated in regulatory audits, demonstrating compliance with industry standards and practices.
- Trained new employees on manufacturing protocols and safety guidelines, enhancing team capability.
Credentialing Specialist
Health Plan of San Joaquin
08.2017 - 07.2023
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Ensured compliance with industry standards by regularly updating policies and procedures related to credentialing.
- Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
- Prepared records for site visits and file audits.
Customer Service Representative
Health Plan of San Joaquin
03.2015 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Ronald E. McNair High School
Stockton, CAScience Education
San Joaquin Delta College
Stockton, CASkills
- Call prioritization
- Situational awareness
- Public safety awareness
- Incident documentation
- Data entry
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Dependable and responsible
- Excellent communication
- Active listening skills
- Adaptability and flexibility
- Verbal and written communication
- Information intake
- Record keeping
Timeline
Manufacturing Associate
Cepheid
07.2024 - Current
Credentialing Specialist
Health Plan of San Joaquin
08.2017 - 07.2023
Customer Service Representative
Health Plan of San Joaquin
03.2015 - 08.2017
High School Diploma -
Ronald E. McNair High School
Science Education
San Joaquin Delta College