Open To Work
Tami Schroeder
Troy,MI
Summary
Emerging mental health professional with 15+ years of experience in client support, Interviewing, crisis-aware communication, and documentation. Skilled in conducting needs assessments, building rapport with diverse populations, and navigating sensitive conversations with empathy and professionalism. Strong foundation in ethics, confidentiality, and trauma-informed communication, supported by ongoing graduate training in Counseling Psychology
Overview
10
10
years of professional experience
Work History
Account Manager
OpTech
Troy, MI
06.2022 - Current
- Provided guidance and support to individuals navigating onboarding, employment transitions, and policy concerns, ensuring clarity and emotional support during stressful processes.
- Conducted structured interviews and needs assessments to match individuals with appropriate roles and resources.
- Ensured adherence to federal guidelines and ethical standards, demonstrating strong risk-mitigation and confidentiality practices.
- Served as a primary point of contact for employees, resolving concerns with empathy, active listening, and problem-solving.
Associate Account Manager
OpTech
Troy, MI
07.2020 - 06.2022
- Built strong, trust-based relationships with diverse individuals through consistent communication and supportive guidance.
- Facilitated intake-style conversations to understand needs, barriers, and goals, improving placement outcomes.
- Collaborated with multidisciplinary teams to coordinate services and ensure continuity of support.
- Conducted research to understand community needs and trends, informing service planning and resource alignment.
HR Advisor/Generalist
Kelly Services
Troy, MI
11.2016 - 07.2020
- Responded to 3,600+ individual concerns annually, providing timely emotional support, conflict resolution, and guidance.
Senior HR Specialist
Kelly Services
Troy, MI
11.2015 - 11.2016
- Reviewed sensitive legal and personal documentation with accuracy, confidentiality, and ethical judgment.
- Streamlined processes to reduce barriers and improve individuals' experiences during onboarding and transitions.
- Developed training materials that supported learning, adjustment, and skill-building.
- Coordinated communication and services across teams to ensure individuals received timely support.
Education
Master of Arts - Counseling Psychology
Moody Theological Seminary
12.2028
B.S. - Human Resource Development
Oakland University
12.2015
Skills
- Vendor management
- Salesforce expertise
- Data analysis
- HR systems management
- Productivity software
- Critical thinking
- Attention to detail
- Collaboration skills
- Advanced communication
Key Qualifications And Accomplishments
- 15+ years supporting individuals through stressful, emotionally charged, or complex situations.
- Skilled in interviewing, rapport-building, reflective listening, and needs assessment.
- Strong foundation in ethics, confidentiality, and risk-aware decision-making.
- Experienced in documentation, case coordination, and navigating sensitive conversations.
- Knowledge of federal guidelines, compliance, and policy interpretation relevant to client safety and organizational integrity.
- Currently developing clinical skills in counseling psychology, including multicultural assessment, grief work, and therapeutic communication.
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
RemoteHybridSalary Range
$65000/yr - $200000/yrTimeline
Account Manager
OpTech
06.2022 - Current
Associate Account Manager
OpTech
07.2020 - 06.2022
HR Advisor/Generalist
Kelly Services
11.2016 - 07.2020
Senior HR Specialist
Kelly Services
11.2015 - 11.2016
Master of Arts - Counseling Psychology
Moody Theological Seminary
B.S. - Human Resource Development
Oakland University