Summary
Overview
Work History
Education
Skills
Timeline
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Tami Segura

Reno,NV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

Remote Customer Care Representative

Gump's
09.2023 - 01.2024
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Placed orders with customer's via phone, online and e-mail.
  • Used Teams to connect with co-workers and manager for communication on all daily issues.

Remote Customer Care Representative

Gump's
09.2022 - 01.2023
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Proven ability to learn quickly and adapt to new situations.

Sales/Style Specialist

Gump's
09.2012 - 10.2018
  • Maintained a clean and organized store environment, ensuring optimal presentation standards were met at all times.
  • Proposed accessories to complete outfits and complement clothing choices.
  • Assisted with multi-channel retailing via store, catalog and online ordering for customers
  • Outreach to customers through e-mail, social media, phone and mail.
  • Created print and online advertisements to showcase new and unique clothing/products to customers.
  • Trained and motivated new employees
  • Helped with visual merchandising
  • Sold over $780,000. yearly
  • Selected clothes that flattered individual body types and capitalized on current trends.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.

Sales/Customer Service Representative

Bentley Publishing Group
09.2001 - 08.2010
  • Sold Fine Art to businesses in the U.S. (prints, canvas transfers and giclee on canvas.
  • Created monthly newsletter to showcase new art and promote new artists that we represented.
  • Order entry for all orders and tracked and followed up with customer's to ensure order was completed.
  • Uploaded new art images to database, ran daily Access Queries to rate top-sellers
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved accounting, service and delivery concerns.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Education

No Degree - Communications

Utah State University
Logan, UT

Skills

  • Direct Sales
  • Customer Relationship Management
  • Shipping procedures understanding
  • POS Systems and Ordering Platforms
  • Quality Control
  • Remote Office Availability
  • Order Processing
  • Retail store support
  • Merchandise Orders and Exchanges
  • Multi-Line Phone Systems
  • Sales expertise
  • Order and Refund Processing
  • Transaction Processing
  • MS Office
  • LiveChat Messaging
  • Brand representation
  • Netsuite
  • Billing Adjustments and Refunds
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • 55 wpm Typing Speed
  • Database Research

Timeline

Remote Customer Care Representative

Gump's
09.2023 - 01.2024

Remote Customer Care Representative

Gump's
09.2022 - 01.2023

Sales/Style Specialist

Gump's
09.2012 - 10.2018

Sales/Customer Service Representative

Bentley Publishing Group
09.2001 - 08.2010

No Degree - Communications

Utah State University

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Tami Segura