Tami Slauenwhite
Bangor
Summary
Experienced case manager specializing in patient management, referral coordination, and eligibility assessment. Demonstrated success in creating tailored service plans that improve client outcomes and streamline access to vital community resources.
Overview
13
13
years of professional experience
Work History
Case Manager
Preble Street
Bangor
05.2023 - Current
- Coordinated client intake processes and assessments for support services.
- Developed individualized service plans tailored to client needs and goals.
- Facilitated effective communication between clients and community resources, enhancing access to support services.
- Documented case notes and maintained accurate client records consistently.
- Monitored client progress and provided ongoing support throughout programs.
- Assist in finding stable housing
- Supported individuals in navigating the process for financial increases related to SSDI/SSI.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Conducted home visits to assess and ensure safety of living environments for clients.
- Linked clients with social services, health care providers, and governmental agencies to empower individuals in claiming autonomy.
CNA
Prosperity Agency
Bangor
01.2022 - 08.2022
- Provided direct patient care and assistance with daily living activities.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety of patient environments.
- Assisted patients with mobility and transportation needs.
- Communicated effectively with patients and families about care plans.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to implement care plans.
- Supported training of new staff on best practices in patient care.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
CNA Unit Specialist
Eastern Maine Medical Center
Bangor
01.2022 - 08.2022
- Delivered direct patient care, supporting daily living activities to enhance patient comfort and well-being.
- Recorded patient information accurately in electronic health records, ensuring up-to-date documentation for care continuity.
- Documented patient care services by charting in designated areas.
- Intake vitals for upcoming ER visits
- Supported nursing staff by providing assistance with patient care tasks.
- Responded promptly to patient call lights and requests, fostering a supportive environment for patients.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Advanced Medical Support Assistant
Department of Veterans Affairs
Salt Lake City
08.2018 - 12.2021
- Managed patient scheduling for appointments and follow-up visits.
- Facilitated effective communication between veterans and healthcare providers to ensure timely care.
- Assisted in processing medical records and maintaining patient confidentiality.
- Coordinated administrative tasks to enhance clinical staff efficiency and streamline operations.
- Trained new staff on office procedures and software usage.
- Supported veterans in navigating healthcare benefits and services offered by the department.
- Handled incoming calls and directed inquiries to appropriate departments.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Verified patient insurance coverage to ensure proper billing and access to necessary services.
- Ensured that all necessary forms were completed correctly prior to patient discharge.
- Restocked medical supply rooms and patient care areas to ensure availability of necessary items.
- Attended staff meetings regularly to stay up to date on changes in policy or procedure regulations.
Accounts Receivable Specialist
Aetna
Sandy
02.2013 - 08.2018
- Managed customer accounts, ensuring accurate billing records to support timely collections.
- Collaborated with cross-functional teams to resolve payment issues.
- Generated invoices and ensured timely delivery to clients.
- Developed reports tracking accounts receivable performance trends, aiding in strategic decision-making.
- Utilized financial software to streamline accounts receivable processes.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Created detailed reports on accounts receivable performance for management review, highlighting key insights.
Education
Associate of Science - Medical Informatics
Steven Henager
Murray, UT05-2012
Skills
- Account Reconciliation
- QuickBooks
- Positive attitude
- Eligibility assessment
- Referral coordination
- Patient management
- Data organization
- Administration Operation
- 10 keys
- Typing skills
- Great communication
- Efficient documentation
Timeline
Case Manager
Preble Street
05.2023 - Current
CNA
Prosperity Agency
01.2022 - 08.2022
CNA Unit Specialist
Eastern Maine Medical Center
01.2022 - 08.2022
Advanced Medical Support Assistant
Department of Veterans Affairs
08.2018 - 12.2021
Accounts Receivable Specialist
Aetna
02.2013 - 08.2018
Associate of Science - Medical Informatics
Steven Henager