Summary

Overview

Work History

Education

Skills

Timeline

Tami Wiswall

Audit And Operations

Windsor,WI

Summary

Forward-thinking employee who excels at learning new areas and challenges. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Overview

22

22

years of professional experience

2

2

years of post-secondary education

Work History

LTCFS Operations Specialist

TMG/Molina Healthcare

Madison , WI

05.2018 - Current

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Exceeded goals through effective task prioritization and great work ethic.
Maintained energy and enthusiasm in fast-paced environment.
Worked with high-risk participants to understand needs and provide excellent service.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Care Coordinator/Service Coordinator

CARE WISCONSIN

MADISON, WI

01.2010 - 05.2018

Determined need for special assessment activities for complex cases, effectively handling care plans.
Leading continuous improvement of participant assessments and care.
Completed participant assessments in accordance with current regulations and guidelines.

Table Games Dealer

HOCHUNK CASINO

WISCONSIN DELLS, WI

01.2008 - 01.2010

Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
Inspected cards and gaming equipment to verify proper functioning and good working order.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Clinic Manager/Administrative Assistant

THE UTSCHIG GROUP OF CHIROPRACTIC CLINICS

MADISON, WI

01.2001 - 01.2004

Processed forms required for insurance approvals for scheduled procedures and office visits.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Managed office bookkeeping with insurance billing and patient payments.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Corporate Training Specialist

DEAN HEALTH PLAN

MADISON, WI

01.2000 - 01.2001

Prepared and delivered clear and professional presentations.
Promoted training and professional development-related resources and offerings in response to needs.
Developed curricula, instructions, documentation and written tests for training courses.
Created and oversaw on boarding training programs.
Liaised between executives and entry-level workers, facilitating smooth communication.
Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.

Training Coordinator/IRA Trainer/Senior IRA Specialist

CUNA MUTUAL/CUNA & AFFILIATES

MADISON, WI

01.1996 - 01.2000

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
Assisted with support functions such as budgeting and technology coordination.
Coordinated travel arrangements for trainers.
Delivered training seminars on a national level.

Education

Bachelor of Arts - Psychology, Forensics, , Justice Studies

Southern new hampshire university

GPA: 3.86

No Degree - Dietetics, Computer

MADISON AREA TECHNICAL COLLEGE

Baking And Pastry Arts

Auguste Escoffier School of Culinary Arts, Online

11.2019 - 01.2022

Skills

Resource Planning and Scheduling

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Timeline

Auguste Escoffier School of Culinary Arts - , Baking And Pastry Arts

11.2019 - 01.2022

LTCFS Operations Specialist - TMG/Molina Healthcare

05.2018 - Current

Care Coordinator/Service Coordinator - CARE WISCONSIN

01.2010 - 05.2018

Table Games Dealer - HOCHUNK CASINO

01.2008 - 01.2010

Clinic Manager/Administrative Assistant - THE UTSCHIG GROUP OF CHIROPRACTIC CLINICS

01.2001 - 01.2004

Corporate Training Specialist - DEAN HEALTH PLAN

01.2000 - 01.2001

Training Coordinator/IRA Trainer/Senior IRA Specialist - CUNA MUTUAL/CUNA & AFFILIATES

01.1996 - 01.2000

Southern new hampshire university - Bachelor of Arts, Psychology, Forensics, , Justice Studies

MADISON AREA TECHNICAL COLLEGE - No Degree, Dietetics, Computer