Tami Wiswall
Audit And Operations
Windsor,WI
Summary
Forward-thinking employee who excels at learning new areas and challenges. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
LTCFS Operations Specialist
TMG/Molina Healthcare
Madison , WI
05.2018 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with high-risk participants to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Care Coordinator/Service Coordinator
CARE WISCONSIN
MADISON, WI
01.2010 - 05.2018
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Leading continuous improvement of participant assessments and care.
- Completed participant assessments in accordance with current regulations and guidelines.
Table Games Dealer
HOCHUNK CASINO
WISCONSIN DELLS, WI
01.2008 - 01.2010
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Clinic Manager/Administrative Assistant
THE UTSCHIG GROUP OF CHIROPRACTIC CLINICS
MADISON, WI
01.2001 - 01.2004
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Corporate Training Specialist
DEAN HEALTH PLAN
MADISON, WI
01.2000 - 01.2001
- Prepared and delivered clear and professional presentations.
- Promoted training and professional development-related resources and offerings in response to needs.
- Developed curricula, instructions, documentation and written tests for training courses.
- Created and oversaw on boarding training programs.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
Training Coordinator/IRA Trainer/Senior IRA Specialist
CUNA MUTUAL/CUNA & AFFILIATES
MADISON, WI
01.1996 - 01.2000
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
- Assisted with support functions such as budgeting and technology coordination.
- Coordinated travel arrangements for trainers.
- Delivered training seminars on a national level.
Education
Bachelor of Arts - Psychology, Forensics, , Justice Studies
GPA: 3.86
No Degree - Dietetics, Computer
Baking And Pastry Arts
11.2019 - 01.2022
Skills
Resource Planning and Scheduling
Logistics Management
Onboarding Design
Analytical and Critical Thinking
Teamwork and Collaboration
Customer Service
Basic Math
Good Telephone Etiquette
Timeline
Auguste Escoffier School of Culinary Arts - , Baking And Pastry Arts
11.2019 - 01.2022
LTCFS Operations Specialist - TMG/Molina Healthcare
05.2018 - Current
Care Coordinator/Service Coordinator - CARE WISCONSIN
01.2010 - 05.2018
Table Games Dealer - HOCHUNK CASINO
01.2008 - 01.2010
Clinic Manager/Administrative Assistant - THE UTSCHIG GROUP OF CHIROPRACTIC CLINICS
01.2001 - 01.2004
Corporate Training Specialist - DEAN HEALTH PLAN
01.2000 - 01.2001
Training Coordinator/IRA Trainer/Senior IRA Specialist - CUNA MUTUAL/CUNA & AFFILIATES
01.1996 - 01.2000
Southern new hampshire university - Bachelor of Arts, Psychology, Forensics, , Justice Studies
MADISON AREA TECHNICAL COLLEGE - No Degree, Dietetics, Computer