Tamia Aldridge
Cordova,TN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily. Dedicated administrative professional with successful experience in fast-paced office settings.
Overview
6
6
years of professional experience
Work History
Receptionist/Methods & Processes Administrative Assistant
The BEST Real Estate Company- Earleane Woods
08.2017 - Current
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Greeted numerous visitors, vendors and interview candidates.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Managed agreements and contracts with outside parties.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Technical Support Representative
Conduent
08.2019 - 05.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Science -
University of Memphis
Memphis, TN12.2023
Trade - Medical Aesthetics
Cure Advanced Aesthetics
1331 Union Ave Ste 120104.2022
High School Diploma -
Bolton High School
Arlington, TN05.2017
Skills
- Appointment Booking
- Office Meetings
- Delivery Coordination
- Call Answering and Routing
- Visitor and Customer Relations
- Greeting and Seating Clients
- Information Updates
- Office Supplies and Inventory
- Data Communications
- Customer Complaint Resolution
- Business Correspondence
- Data Entry and Database Software
- Positive Attitude and Energetic
- Special Requirements
- Meeting Support
Timeline
Technical Support Representative
Conduent
08.2019 - 05.2020
Receptionist/Methods & Processes Administrative Assistant
The BEST Real Estate Company- Earleane Woods
08.2017 - Current
Associate of Science -
University of Memphis
Trade - Medical Aesthetics
Cure Advanced Aesthetics
High School Diploma -
Bolton High School
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