Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamia Berry

Saint Albans,NY

Summary

Dynamic Shift Manager at Shake Shack with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in conflict resolution and time management, I effectively delegated tasks and resolved issues, ensuring a seamless service experience. Committed to fostering teamwork and maintaining high standards in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Shift Manager

Shake Shack
New York, NY
09.2020 - Current
  • Executed diverse kitchen operations including grilling, bun and food preparation, and front expo duties to ensure seamless service.
  • Maintained cleanliness and order by efficiently handling trash disposal, bathroom sanitation, and dishwashing tasks.
  • Resolved guest and staff complaints promptly while supporting management during peak times to enhance operational efficiency.
  • Managed safe counts and ensured accuracy in financial documentation.
  • Delegated responsibilities to team members to optimize workflow and efficiency.
  • Placed inventory orders and verified labels to maintain stock accuracy and compliance.

Supervisor

Family Dollar
Saint Albans, NY
10.2022 - 07.2024
  • Delegated tasks effectively among team members to enhance productivity.
  • Managed store operations including currency counts, product stocking, and shift transitions.
  • Ensured store readiness by overseeing opening and closing procedures and handling deliveries.
  • Facilitated a positive customer experience through effective de-escalation and support for both customers and coworkers.

Brand Ambassador

CLEAR
Jamaica, NY
07.2022 - 10.2022
  • Pitched the benefits of Clear to passengers, facilitating sign-ups and ensuring satisfaction with services.
  • Verified new and existing Clear members, addressing inquiries and enhancing customer experience.
  • Maintained a positive demeanor while assisting passengers, ensuring their satisfaction with Clear services.

Education

Bachelor of Arts - Human Biology

Hunter College
New York, NY
05.2025

HIGH SCHOOL DIPLOMA - Humanities

HILLCREST HIGHSCHOOL
Jamaica, NY
06.2021

Skills

  • Time management
  • Effective communication
  • Collaboration and teamwork
  • Team collaboration
  • Customer service
  • Friendly, positive attitude
  • Conflict resolution
  • Communication

Timeline

Supervisor

Family Dollar
10.2022 - 07.2024

Brand Ambassador

CLEAR
07.2022 - 10.2022

Shift Manager

Shake Shack
09.2020 - Current

Bachelor of Arts - Human Biology

Hunter College

HIGH SCHOOL DIPLOMA - Humanities

HILLCREST HIGHSCHOOL

Similar Profiles

CREATE PROFILE