Tamia Crowell
Leo-Cedarville,IN
Summary
I am a dedicated team member, skilled in patient scheduling, health record management, and effective communication. I am fully committed to enhancing patient experience and resolving inquiries with care and professionalism and I am an advocate for excellent patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OP Therapy Access Rep
Parkview Health
Fort Wayne, Indiana
10.2022 - Current
- Assisting patients with scheduling appointments and managing their health records.
- Verifying insurance eligibility and explaining benefits to patients effectively.
- Communicating clearly with medical staff regarding patient needs and concerns.
- Coordinating patient referrals to specialists within the healthcare system.
- Handling patient inquiries and resolving issues with professionalism and care.
- Managing front desk operations, ensuring a welcoming environment for patients.
Retail Team Member
Menard Inc.
Fort Wayne, Indiana
03.2015 - 02.2023
- Front End Mgr & Building Materials Mgr - Provided training and mentorship to new staff on store procedures and policies. Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient. Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Service Desk Cashier - Handled returns, exchanges, and customer complaints with professionalism and empathy. Greeted customers and provided assistance to them in the store.
- Sales Team Member - Followed safety protocols to ensure a secure shopping environment for customers and staff. Increased sales through suggestive selling and persuasiveness. Answered customer questions regarding products, prices, availability, product uses, and services.
Junior Achievement Volunteer
Junior Achievement Program
Fort Wayne, Indiana
01.2018 - 08.2019
- Mentored youth in developing business concepts and presentation skills.
- Provided support during classroom sessions, ensuring student engagement and understanding.
- Collaborated with educators to design engaging lesson plans and materials.
Education
Certificate - Medical Office Administration
Ivy Tech Community College of Indiana
Fort Wayne05-2026
Associate Of Applied Science (AAS) - Medical Assisting
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2026
High School Diploma -
North Side High School
Fort Wayne, IN06-2016
Skills
- Patient scheduling
- Health record management
- Insurance verification
- Effective communication
- Customer service
- Team collaboration
- Patient advocate
- Efficient typist
- Problem solving
- Medical terminology
Certification
BLS (CPR/AED) through the American Heart Association
References
References available upon request.
Timeline
OP Therapy Access Rep
Parkview Health
10.2022 - Current
Junior Achievement Volunteer
Junior Achievement Program
01.2018 - 08.2019
Retail Team Member
Menard Inc.
03.2015 - 02.2023
Certificate - Medical Office Administration
Ivy Tech Community College of Indiana
Associate Of Applied Science (AAS) - Medical Assisting
Ivy Tech Community College of Indiana
High School Diploma -
North Side High School