TaMia Edwards
Shreveport,United States
Summary
Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
4
4
years of professional experience
Work History
Administrative Officer
Overton Brooks VA Medical Center (This is a federal job)
08.2023 - Current
- Prepares all forms associated with personnel administration, office management, travel requests, training reports, and general correspondence for staff members
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Customer Service Rep
Teleperformance
01.2020 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers''
- Provided remote technical support, resloving issues quickly
Customer Service Representative
Young Williams
03.2019 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
Education
Kinesiology
Louisiana Tech University
Ruston, LA2020
High school diploma or equivalent -
Captain Shreve High School
Shreveport, LA05.2016
Skills
- Software Updates
- Issue Resolution
- Hardware Repair
- Remote System Analysis
- Security Protocols
- Customer Support
- Ticket management
- Software Installation
- Network configuration
- Critical Thinking
- Active Listening
- Problem-solving abilities
Desired Locations
Bossier City, United States
Availability
Permanent, Temporary, Full-time
Additional Information
USAF Veteran, maintained a career in Logistics Management for 6 years with Secret Security Clearance.
Timeline
Administrative Officer
Overton Brooks VA Medical Center (This is a federal job)
08.2023 - Current
Customer Service Rep
Teleperformance
01.2020 - 08.2023
Customer Service Representative
Young Williams
03.2019 - 01.2020
Kinesiology
Louisiana Tech University
High school diploma or equivalent -
Captain Shreve High School
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