Tamia Fair
Hillsborough,NJ
Summary
Compassionate, motivated, and adaptable professional with over 9 years of experience in customer service, sales, salon management, and security. Proven ability to build strong relationships, lead teams, and deliver exceptional service in high-pressure environments. Skilled in crisis management, conflict resolution, client support, and team supervision—developed through diverse roles in customer-facing and care-focused positions. Experienced in working with individuals with developmental disabilities in direct support settings, providing personal care, emotional support, and medication assistance. Currently pursuing a degree in Business. Seeking a dynamic role where I can combine my leadership, interpersonal skills, and passion for helping others to thrive and make a meaningful impact.
Overview
10
10
years of professional experience
Work History
Salon Manager
Hair Cuttery
Dayton, NJ
07.2021 - Current
- Managed daily operations of the salon, including inventory, financial transactions, and staff training.
- Drove revenue through upselling memberships, services, and products, achieving top sales performance.
- Trained and mentored staff, creating a high-performing team focused on excellent customer service and client retention.
- Managed client appointments, enhancing customer satisfaction and retention rates.
- Oversaw team performance and assisted in the development of new sales strategies, consistently exceeding goals.
Security Guard
Motivated Security
Raritan, NJ
01.2023 - 03.2024
- Monitor CCTV surveillance systems to detect and respond to suspicious activity.
- Respond quickly and effectively to alarms, incidents, or emergencies, and report findings
- Provide excellent customer service by offering assistance and directions to guests and staff
- Work closely with law enforcement or emergency personnel when needed
- Perform vehicle or foot patrols to maintain a visible security presence
Direct Support Staff
Alternatives I.N.C
Raritan, NJ
05.2016 - 10.2019
- Provide direct care and support to individuals with developmental and/or physical disabilities in daily living activities
- Administer prescribed medications accurately and document according to protocols
- Support clients in engaging with recreational and community activities, including field trips, outings, and appointments
- Assist clients with personal hygiene tasks such as bathing, dressing, grooming, and toileting.
Customer Support Specialist
Modvi Care
Edison, NJ
02.2015 - 05.2017
- Delivered exceptional customer service
- Provided training to new employees, ensuring they were equipped with the necessary skills to succeed.
- Scheduled and coordinated non-emergency medical transportation appointments accurately and efficiently
- Handled confidential patient information in compliance with HIPAA and company policies
Education
Bachelor of Business Administration - Marketing
Berkeley College
Woodland Park, NJ01.2027
Cosmetology Certificate - undefined
Innovate Salon Academy
South Plainfield, NJ01.2019
High School Diploma - undefined
Plainfield Academy for the Arts and Advanced Studies
Plainfield, NJ01.2015
Skills
- Compassionate & Person-Centered Care
- Client Relationship Building & Retention
- Crisis Management & De-escalation Techniques
- Strong Verbal & Written Communication
- Leadership, Staff Training & Team Supervision
- Conflict Resolution & Problem-Solving
- Time Management & Prioritization
- Behavioral Observation & Incident Reporting
- Customer Service Excellence in Fast-Paced Environments
- Security Awareness & Situational Assessment
- Active Listening & Empathy
- Experience with Confidential Information & HIPAA Compliance
- Microsoft Office, POS Systems & Appointment Scheduling Software
- Organizational Skills & Multitasking Under Pressure
- Sales, Upselling & Business Growth Strategies
- Cultural Sensitivity & Diversity Awareness
- Medication Assistance & Daily Living Support (if applicable)
Timeline
Security Guard
Motivated Security
01.2023 - 03.2024
Salon Manager
Hair Cuttery
07.2021 - Current
Direct Support Staff
Alternatives I.N.C
05.2016 - 10.2019
Customer Support Specialist
Modvi Care
02.2015 - 05.2017
Bachelor of Business Administration - Marketing
Berkeley College
Cosmetology Certificate - undefined
Innovate Salon Academy
High School Diploma - undefined
Plainfield Academy for the Arts and Advanced Studies