Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Julliana Merfert

Troy,MI

Summary

Dynamic and results-driven professional with a passion for fitness and exceptional customer service skills. Known for effective team leadership and attention to detail, I thrive in fast-paced environments while fostering positive relationships. Now eager to transition into a role that aligns with my passions and degree, where I can broaden my horizons and deepen my expertise in the fitness industry.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Salon Manager

Nude The Salon
Birmingham, MI
05.2022 - Current
  • Implemented promotional strategies that increased client retention and attracted new customers.
  • Oversaw inventory management by ordering supplies and maintaining optimal stock levels.
  • Conducted team meetings to communicate updates and address staff concerns regularly.
  • Assisted clients in selecting services and products tailored to individual needs.
  • Managed daily salon operations, including appointment scheduling, customer service, and staff oversight.
  • Prepared salon for daily demands by setting up registers, counting totals, and organizing supplies.
  • Resolved guest complaints promptly to maintain customer satisfaction.
  • Trained and supervised staff on effective customer service techniques and product knowledge.

Cash Register Operator

Chipotle
Troy, MI
09.2019 - 08.2020
  • Operated cash register efficiently during high-volume service periods.
  • Greeted customers courteously and assisted them with their queries.
  • Maintained clean and organized workstations for optimal customer experience.
  • Resolved customer inquiries and concerns professionally to foster positive relationships.
  • Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
  • Assisted other staff members with tasks as needed during peak hours or periods of high customer volume.

Gym Manager

TwyFit Personal Training
Clawson, MI
11.2016 - 09.2019
  • Managed daily gym operations and staff schedules to ensure smooth workflow.
  • Trained new staff on gym policies, equipment use, and customer service standards.
  • Maintained cleanliness and organization of gym facilities for optimal member experience.
  • Handled daily administrative tasks including filing paperwork and responding to emails.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Bachelor of Science - Exercise Science

Oakland University
Auburn Hills, MI

Skills

  • Quick learner
  • Communication skills
  • Team leadership
  • Customer service
  • Passion for fitness
  • Goal setting and planning
  • Attention to detail
  • Compassionate and patient-focused care for older adults

Accomplishments

  • Tau Sigma National Honor Society at Oakland University- granted to students who have achieved and maintained at least a 3.5 GPA

Certification

  • BLS provider
  • Narcan certified

Affiliations

  • Passionate about health and wellness, maintaining a consistent fitness routine and balanced diet
  • Dedicated to academic success through disciplined schoolwork and continuous learning
  • Active member of local church community, participating in volunteer work and group events
  • Enjoy spending quality time with family and caring for pets
  • Skilled at balancing work, education, and personal commitments with reliability and focus

Timeline

Salon Manager

Nude The Salon
05.2022 - Current

Cash Register Operator

Chipotle
09.2019 - 08.2020

Gym Manager

TwyFit Personal Training
11.2016 - 09.2019

Bachelor of Science - Exercise Science

Oakland University

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