Tamia Hite
Bowling Green,KY
Summary
Compassionate and reliable Dental Assistant with hands-on experience assisting at Dr. Drobocky Orthodontic during a fast-paced externship. Skilled in wire adjustments, impressions, digital X-rays, sterilization, and infection control. Known for maintaining a calm, supportive chairside manner especially with anxious or first-time patients. Eager to bring both technical ability and patient-focused care to a professional dental team.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
Work From Home
08.2023 - 2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Member Specialist
Sam’s Club
Bowling Green, KY
06.2022 - 08.2023
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
- Educated members on available benefits and resources, increasing utilization of services provided.
- Boosted member renewals by consistently providing exceptional customer service and support.
Data Entry Specialist
Everise
Work From Home
02.2021 - 06.2022
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
Education
Dental Assisting -
Accelerated Academy
Bowling Green, KYSkills
Orthodontics
X-ray
Sterilization
Dental terminology
Chairside assisting
CPR
Teamwork
Customer service
Taking alginate impressions
assisting with composite & amalgam restorations
adaptable and quick to learn
patient- focused care
Externship
Dr. Drobocky Orthodontic – Bowling Green, KY
Dental Assisting Extern
Feb 2025-Mar 2025
• Assisted with orthodontic procedures including bracket placement and wire changes
• Took digital panoramic and cephalometric X-rays, including itero
• Maintained sterilization protocols per OSHA guidelines
• Supported patient care, answered questions, and educated on oral hygiene
• Charted using electronic dental records
Timeline
Customer Service Representative
Concentrix
08.2023 - 2025
Member Specialist
Sam’s Club
06.2022 - 08.2023
Data Entry Specialist
Everise
02.2021 - 06.2022
Dental Assisting -
Accelerated Academy