Tamia Horton
Surprise,AZ
Summary
TAMIA HORTON PROFESSIONAL SUMMARY Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILLS Attention to Detail, Active listening skills, Improving Customer Experience, Building Customer Loyalty, Positive Attitude, Time Management, Interpersonal skills, Complaint resolution, Problem Solving, Organizational skills, Critical thinking, Decision making, Microsoft office skills, Works well as part of a team or on alone. Exceptional drive to get the task done correctly and efficiently.
Overview
9
9
years of professional experience
Work History
Leasing Specialist
American Homes 4 Rent
05.2022 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Built and maintained strong relationships with potential residents and families to encourage and support move into community.
- Collected, completed and processed lease applications.
- Invited prospects to fill out application upon completion of property tour.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Coordinated appointments to show marketed properties.
- Collected monetary funds for security deposit and move in.
CUSTOMER SERVICE & ORDER, SERVICE REPRESENTATIVE TEAM LEAD
ARIZONA WHOLESALE SUPPLY COMPANY
08.2018 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Coached new team members on service techniques and provided scoring through quality assurance program
- Resolved customer service issues using company processes and policies and provided updates to customers
- Responded proactively and positively to rapid change
- Maintain good communication and rapport with homeowners, customers, builders, sales reps, manufacturer reps, order service, warehouse and dispatch workers, and service technicians to ensure quality of care
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing
- Cross-trained and provided back up for customer service managers
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
BUSINESS DEVELOPMENT REPRESENTATIVE
Liberty GMC
03.2016 - 07.2018
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Answered customer questions about service related issues
- Proactive in resolving customer complaints
- Regularly get recall list for active customers, inform them, and schedule appointment to resolve recall
- Add new customers into system and keep their information up to date
- Responsible for coordinating and scheduling “we owes” for new customers
- Manage Internet service leads, respond to inquiries in timely fashion, and answer questions on available service appointments
- Maintain ongoing customer database to capture repeat service business
- Schedule appointments with customers
- Learned to proficiently use Reynolds and Reynolds, Global connect and Dealer socket
- Developed business pipeline using cold and warm techniques.
ASSISTANT MANAGER
Grease Monkey Phenix City
01.2015 - 06.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Kept shop areas neat, clean and free of safety hazards
- Topped off fluids in vehicle engines to lubricate, protect and cool engine
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
Corona Del Sol
Tempe, AZ05.2014
Skills
- Tenant and Owner Liaising
- Phone Etiquette
- Training and mentoring
- Goal-Oriented
- Application process proficiency
- Customer Service
- Professional Relationships
- Yardi Systems Yardi Enterprise
- CRM Software
- Customer Needs Assessments
- Move-In Coordination
- Prospecting Assistance
Accomplishments
- Supervised team of 7 staff members.
- Completed Grease Monkey advanced management training
- Team leader of 5 staff members.
Timeline
Leasing Specialist
American Homes 4 Rent
05.2022 - Current
CUSTOMER SERVICE & ORDER, SERVICE REPRESENTATIVE TEAM LEAD
ARIZONA WHOLESALE SUPPLY COMPANY
08.2018 - 01.2022
BUSINESS DEVELOPMENT REPRESENTATIVE
Liberty GMC
03.2016 - 07.2018
ASSISTANT MANAGER
Grease Monkey Phenix City
01.2015 - 06.2016
High School Diploma -
Corona Del Sol
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