Tamia Redfern
Charlotte,NC
Summary
I am a detail-oriented and customer-focused professional with experience in customer service and administrative support. Skilled in maintaining accurate records, protecting confidential information, and coordinating with multiple departments to resolve issues efficiently. I strive to be a timely and reliable professional who is committed to delivering excellent service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Office Manager
Southern Propane
Monroe, NC
02.2025 - 04.2025
- Managed daily office operations for Southern Propane customer service and administration.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated service schedules with dispatch and field technicians at Southern Propane.
- Processed customer invoices, payments, and account records for Southern Propane.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Dispatch Coordinator
AL INLINE GROUP
Monroe, NC
01.2023 - 01.2024
- Coordinated daily dispatch schedules across AL INLINE GROUP transportation operations
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Tracked shipment status and resolved delivery delays with internal teams
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
Customer Service Representative
Waste Pro USA Inc.
Monroe, NC
05.2021 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services
- Tracked customer concerns and followed up until Waste Pro service issues closed.
- Coordinated with drivers and supervisors on missed service and special collection requests.
- Documented missed pickup complaints and created work orders for dispatch review.
Administrative Assistant
Delivery Done Right
Indian Trail, North Carolina
08.2019 - 06.2021
- Managed customer calls and email inquiries for delivery updates.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized shipment records, manifests, and office filing systems.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
Dental Assistant I
D.A Academy Of NC
Charlotte, NC04-2025
Bachelor of Science - Business Administration
Livingstone College
Salisbury, NC12-2023
Skills
- Accounts receivable management
- Microsoft Excel
- Office administration
- Client relations
- Problem solving
- Attention to detail
- Time management
- Customer service
- Scheduling and calendar management
Certification
- CPR
- Dental Radiology
- Nitrous Oxide
- Sterilization/Infection
- Office Emergencies
Timeline
Office Manager
Southern Propane
02.2025 - 04.2025
Dispatch Coordinator
AL INLINE GROUP
01.2023 - 01.2024
Customer Service Representative
Waste Pro USA Inc.
05.2021 - 08.2022
Administrative Assistant
Delivery Done Right
08.2019 - 06.2021
Dental Assistant I
D.A Academy Of NC
Bachelor of Science - Business Administration
Livingstone College