Tamia Fair
Summary
Compassionate and dependable healthcare professional with 7+ years of experience in patient support, customer service, and healthcare operations, now delivering hands-on care in a skilled nursing and rehabilitation setting. Experienced in supporting 8–11+ patients per shift, assisting with activities of daily living, and maintaining patient safety in fast-paced environments.
Dedicated to providing high-quality, person-centered care that promotes dignity, comfort, and overall well-being. Strong in communication, de-escalation, and accurate documentation, with a proven ability to collaborate effectively with interdisciplinary teams while maintaining strict HIPAA compliance.
Known for adaptability, attention to detail, and a calm, professional presence under pressure. Scheduled to begin Practical Nursing (LPN) program in September 2026, demonstrating a continued commitment to advancing clinical skills and contributing to exceptional patient care in a hospital setting.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
CNA
Somerset woods rehabilitation and nursing home
New Jersey
03.2026 - Current
- Provide direct patient care for 8–11+ residents per shift in a fast-paced rehabilitation setting
- Assist patients with activities of daily living (ADLs) including bathing, dressing, grooming, and toileting
- Monitor and report changes to nursing staff promptly
- Support feeding and hydration, including assisting patients with meals and documenting intake
- Reposition and transfer patients using proper safety techniques to prevent injury
- Maintain clean, safe, and organized patient environments
- Document care accurately in accordance with facility policies and HIPAA compliance
- Provide compassionate, respectful care while promoting patient dignity and comfort
Patient Service Representative
RWJBH
05.2024 - 03.2026
- Greet and assist patients and visitors in a prompt, courteous, and professional manner both in person and via phone.
- Accurately register patients by verifying demographics, confirming patient identity, and preventing duplicate medical record numbers.
- Verify insurance eligibility using EPIC Real-Time Eligibility (RTE)
- Handle a high volume of phone calls, resolve issues promptly, and communicate effectively with patients, clinical teams, and external offices.
- Complete work queues accurately and within required time frames to support patient flow.
- Collected patient copays and processed payments accurately during registration and scheduling.
- Resolved billing issues when possible and submitted unresolved cases to the billing department for review and correction.
Customer Service Representative
Modivcare(Medical Transportation Call Center)
New Jersey
01.2020 - 03.2023
- Handle high-volume inbound calls from patients, medical facilities, and caregivers to schedule and coordinate non-emergency medical transportation (NEMT)
- Verify patient eligibility, coverage, and prior authorizations for Medicaid/Medicare transport services.
- Maintain strict HIPAA compliance while accurately documenting trip and patient information in real-time systems.
- Resolve trip issues including late arrivals, rescheduling, or provider no-shows with empathy and urgency
- Collaborate with transportation providers, dispatchers, and healthcare offices to ensure timely and appropriate care access.
Direct Support Professional (DSP)
Delta Community Supports
01.2018 - 08.2020
- Provided compassionate, person-centered care to adults with intellectual and developmental disabilities.
- Assisted with daily living activities such as hygiene, meals, mobility, and medication reminders.
- Accompanied clients to doctor appointments and community outings, ensuring safety and dignity.
- Accurately documented health updates, behaviors, and incidents per agency guidelines and care plans.
- Documented client progress and maintained accurate records of care activities.
Education
Bachelor of Business Administration - Business Administration
Berkeley College
New Jersey 04.2024 - 04.2026
High School Diploma - Web Design and Microsoft Office
Plainfield Academy For The Arts And Advance Studies
New JerseyCPR/FIRST AID
American Safety & Health Institute
09.2024 - 09.2026
No Degree - Certified Nursing Assitant
ACE HEALTH CARE
New Jersey 02.2026 - 04.2026
Skills
- Strong Verbal & Written Communication
- Data Entry Accuracy & High Attention to Detail
- Multitasking in Fast-Paced Clinical Environments
- Customer Service & Active Listening
- De-escalation & Conflict Resolution
- Time Management & Prioritization
- Insurance Verification (Medicaid, Medicare, Commercial Plans)
- EPIC (Registration, Scheduling, Work Queues, Pre-Reg & Financial Estimation)
- HIPAA Compliance & Patient Confidentiality
- Problem-Solving & Critical Thinking
- Pre-Authorization & Eligibility Verification
- Payment Collection & Financial Counseling Support
- Inbound/Outbound Call Management
- Adaptability & Quick Learning
- CPR/FIRST AID Certified
- Infection Control Awareness
- Team Collaboration & Professionalism
- Meal preparation
- Medication management
- Client transportation
Timeline
CNA
Somerset woods rehabilitation and nursing home
03.2026 - Current
No Degree - Certified Nursing Assitant
ACE HEALTH CARE
02.2026 - 04.2026
CPR/FIRST AID
American Safety & Health Institute
09.2024 - 09.2026
Patient Service Representative
RWJBH
05.2024 - 03.2026
Bachelor of Business Administration - Business Administration
Berkeley College
04.2024 - 04.2026
Customer Service Representative
Modivcare(Medical Transportation Call Center)
01.2020 - 03.2023
Direct Support Professional (DSP)
Delta Community Supports
01.2018 - 08.2020
High School Diploma - Web Design and Microsoft Office
Plainfield Academy For The Arts And Advance Studies