TAMIA VALENTIN
DeLand
Summary
Dedicated customer service professional with 7 years of experience in fast-paced environments. Bilingual in English and Spanish, skilled in communication, leadership, and problem-solving. Known for fostering positive relationships and ensuring operational efficiency. Committed to leveraging expertise to enhance patient care and support a collaborative healthcare team.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Publix
DeLand, FL
09.2017 - Current
- Coordinated associate scheduling, delegated responsibilities, and supported shift transitions to maintain staffing coverage, operational continuity, and efficient service delivery in a fast-paced, high-volume environment.
- Mentored, coached, and supervised less experienced associates by providing real-time guidance, reinforcing established policies and procedures, and promoting effective communication, team collaboration, operational efficiency, and service excellence.
- Facilitated onboarding and training of new associates by delivering hands-on instruction, reinforcing organizational policies and operational standards, and supporting knowledge retention, accountability, and consistent team performance.
- Strengthened customer satisfaction by utilizing active listening, conflict resolution, and solution-focused communication to address concerns, improve service quality, and foster positive customer relationships.
- Coordinated daily front-end operations by prioritizing competing responsibilities, optimizing workflow, resolving service issues, and ensuring seamless operations in a fast-paced, high-volume environment.
- Managed cash accountability, inventory control, and opening/closing operations while maintaining accuracy, policy compliance, and operational readiness through proficient use of point-of-sale (POS) systems.
Server
Flemings Prime Steakhouse
Winter Park, FL
04.2023 - 05.2024
- Delivered exceptional, personalized service to a diverse clientele by anticipating needs, communicating effectively, and ensuring a high-quality customer experience.
- Resolved customer concerns with professionalism, empathy, and solution-focused communication, achieving positive outcomes while maintaining service excellence.
- Maintained meticulous attention to detail in a fast-paced, high-volume environment, ensuring accuracy, organization, and timely service delivery.
- Enhanced guest satisfaction by actively listening to individual preferences, providing tailored recommendations, and building positive customer relationships through exceptional interpersonal communication.
Server
AVA MediterrAegean
Winter Park, FL
03.2022 - 04.2023
- Delivered exceptional customer service in a fast-paced, high-volume Mediterranean fine dining environment, ensuring a positive customer experience.
- Applied extensive menu knowledge and effective communication to provide personalized recommendations and meet individual customer needs.
- Maintained exceptional attention to detail and accuracy in order management, minimizing errors and supporting efficient service delivery.
Server
The H Orlando
Orlando, FL
03.2021 - 03.2022
- Elevated customer dining experience, ensuring seamless service at The H Orlando
- Managed multiple tasks efficiently in fast-paced environments.
- Engaged effectively with customers to foster positive relationships.
Server
Dexters
Lake Mary, FL
02.2019 - 03.2021
- Managed customer orders to maintain high satisfaction and encourage repeat business.
- Collaborated effectively with kitchen and bar staff
Education
Associate of Arts - Health Sciences
Seminole State College of Florida
Sanford, FLHigh School Diploma - undefined
Lake Howell High School
Winter Park, FL05-2018
Skills
- Customer Service Excellence
- Cash Handling
- Bilingual (English & Spanish)
- Attention to Detail
- Effective Communication
- Team Collaboration
- Conflict Resolution
- Microsoft Office Word
Timeline
Server
Flemings Prime Steakhouse
04.2023 - 05.2024
Server
AVA MediterrAegean
03.2022 - 04.2023
Server
The H Orlando
03.2021 - 03.2022
Server
Dexters
02.2019 - 03.2021
Customer Service Representative
Publix
09.2017 - Current
High School Diploma - undefined
Lake Howell High School
Associate of Arts - Health Sciences
Seminole State College of Florida