Tamiah Arce
Drury Hotels Company LLC
San Antonio,TX
7
years of professional experience
Experienced hospitality operations professional with strengths in staff management, inventory control, and guest service recovery. Skilled at keeping daily operations efficient, supporting team performance, and maintaining smooth service delivery.
Work History
Assistant General Manager
11 Months- Assisted with guest service recovery, resolving concerns promptly to improve satisfaction and retention.
- Coordinated staff schedules and coverage to support efficient labor management.
- Monitored brand standards and safety procedures to maintain consistent property compliance.
- Supported daily hotel operations, ensuring smooth coordination across front desk, housekeeping, and maintenance.
- Trained frontline team members on service expectations, procedures, and operational workflows.
- Reviewed operational reports and communicated priorities to management for informed decision-making.
- Assisted with inventory control and supplies ordering to prevent service interruptions.
- Collaborated with department leaders to streamline workflow and improve overall hotel efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Hotel Operations Associate
2 Years 1 Month- Updated reservation and property system data to ensure accurate reporting and communication.
- Monitored operational workflows, identifying delays and escalating issues for faster resolution.
- Coordinated with housekeeping and maintenance to ensure room readiness and address guest service requests.
- Handled phone calls, emails, and walk-in questions while delivering clear, professional communication.
- Verified payment methods, posted charges, and balanced daily transactions with attention to accuracy.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and mark discrepancies.
- Streamlined night audit processes for more accurate financial reporting, and enhancing financial integrity.
- Mixed cocktails, beer, and wine orders accurately while maintaining consistent service quality.
- Managed bar station cleanliness, restocking, and glassware organization during high-volume shifts.
- Served food and beverages promptly while maintaining courteous, professional guest interactions.
- Set up dining areas, restocked supplies, and maintained clean service stations.
- Followed food safety, hygiene, and sanitation procedures throughout daily operations.
Hair Braider
4 Years 8 Months- Installed box braids, knotless braids, cornrows, and feed-in styles with precision.
- Consulted clients to determine braid style, hair goals, and protective styling needs.
- Sectioned and detangled hair for clean, consistent braid installation.
- Maintained sanitary tools, workstations, and product handling for client safety.
- Managed appointment scheduling and client communications to support smooth service flow.
Education
High School Diploma
Skills
Guest service recovery
Operations management
Inventory control
Employee scheduling
Food safety and sanitation
Team leadership
Staff development
Employee relations
Attention to detail
Time management
Security communication
Timeline
Assistant General Manager
Wyndham Hotel
11.2025 - CurrentRead More
Hotel Operations Associate
Drury Hotels Company LLC
09.2024 - CurrentRead More
Hair Braider
Self Employed
01.2020 - 09.2024Read More
John Marshall High School
High School Diploma
Read More