Tamiah Bryant
CHARLOTTE,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Telesitter Technician
Novant Healthcare- Presbyterian Medical Center
Charlotte, NC
12.2025 - Current
- Operated medical equipment to ensure optimal functionality and patient safety.
- Conducted routine maintenance checks, identifying issues proactively to minimize downtime.
- Collaborated with healthcare teams to streamline patient care processes and improve service delivery.
- Trained new technicians on protocols, equipment usage, and safety standards to enhance team performance.
- Implemented process improvements that increased operational efficiency in patient support services.
Patient Access Representative
Atrium Healthcare
Charlotte, NC
10.2025 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Safety Attendant
Novant Matthews Medical Center
Charlotte, NC
06.2023 - 12.2025
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
- Contributed to the prevention of hospital-acquired infections through diligent hand hygiene practices and use of personal protective equipment.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Collaborated with interdisciplinary teams to optimize patient outcomes through consistent communication and coordination of care plans.
- Facilitated efficient discharges by preparing rooms for cleaning and assisting patients with gathering belongings as needed.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
Certified Clinical Medical Assistant Intern
Urology Specialists of the Carolinas
Charlotte , NC
07.2025 - 09.2025
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Customer Service Representative/Hospice Lead
Joerns Healthcare LLC.
Charlotte, NC
06.2018 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retail Sales Associate
Macy's
Charlotte, NC
07.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Patient Care Coordinator
Conduent
Charlotte, NC
02.2017 - 06.2018
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Patient Care Coordinator
AmerisourceBergen
Fort Mill, SC
06.2016 - 11.2017
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
Bachelor of Science - Business Administration And Management
Shaw University
Raleigh, NC05-2016
Skills
- Strong empathy
- Patient education
- Problem-solving
- Team leadership
- Customer service
- Multitasking and organization
Certification
CCMA - Certified Clinical Medical Assistant
Timeline
Telesitter Technician
Novant Healthcare- Presbyterian Medical Center
12.2025 - Current
Patient Access Representative
Atrium Healthcare
10.2025 - Current
Certified Clinical Medical Assistant Intern
Urology Specialists of the Carolinas
07.2025 - 09.2025
Patient Safety Attendant
Novant Matthews Medical Center
06.2023 - 12.2025
Retail Sales Associate
Macy's
07.2020 - 02.2021
Customer Service Representative/Hospice Lead
Joerns Healthcare LLC.
06.2018 - 02.2023
Patient Care Coordinator
Conduent
02.2017 - 06.2018
Patient Care Coordinator
AmerisourceBergen
06.2016 - 11.2017
Bachelor of Science - Business Administration And Management
Shaw University