Summary
Overview
Work History
Education
Skills
Timeline
Honored with prestigious coin for excellent customer service and care with the State of Michigan
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Tamica Harris

Tamica Harris

Grand Rapids, MI 49508-3654

Summary

Dynamic customer service professional with a proven track record in excellent customer service. Experienced customer service professional skilled at presenting information clearly and delivering difficult news with a calm and reassuring voice. Recognize the importance of accuracy and perform tasks mindfully and with meticulous detail. Proven track record of analyzing and adjusting work procedures to increase efficiency and satisfaction. Recognized for and relied on to make sound decisions and deliver excellent customer service.

Overview

20
20
years of professional experience

Work History

Consumer Contact Representative

Fifth Third Bank
06.2025 - 08.2025
  • Delivered exceptional customer service by addressing inquires and resolving issues promptly.
  • Collaborated with cross-functional teams to enhance service delivery and streamline processes.
  • Handles a wide range of customer inquiries and transaction with professionalism, accuracy, and efficiency.
  • Maintained detailed records of customer interactions to ensure accuracy, and compliance.
  • Resolving customer complaints and updating customer information.
  • Answering customers questions about their accounts, including balances, interest rates, fees, and transactions.

Customer Service Representative

Corewell Health
10.2024 - 12.2024
  • Provided customer support by responding to customer inquiries via phone, email, or chat regarding health insurance plans, claims, and coverage details.
  • Assist customers with enrollment, plan changes, and eligibility verification.
  • Provide problem resolution. Identify and troubleshoot customer issues and provide effective solutions in a timely manner.
  • Coordinate with other departments to expedite claims resolution.
  • Provide professional compliance and documentation. Document all interactions and maintain accurate customer records in the system.
  • Ensure all customer interactions comply with company policies and HIPPA regulations.

Unemployment Insurance Examiner

State of Michigan
01.2006 - 04.2024
  • Entered claimant and employer data relevant to unemployment claims with precision and accuracy.
  • Processed credits and charges. Corrected human and system errors, processed payments, and researched/investigated accounts history.
  • Provided IT support for claimant and employer web accounts.
  • Generated all necessary inquiries to claimants,employers, and interested parties to secure any information needed to make a (re)determination on a monetary/ non-monetary issues(s).
  • Conducted office administrative tasks, email, mail, print, scan, and export documents, troubleshooting and resolving issues.
  • Provided employment and labor law information to claimants and employers, ensuring compliance and understanding.

Education

Bachelor of Arts - Criminal Justice

Ferris State University
Big Rapids, MI

Associate of Arts - Criminal Justice

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Goal oriented
  • Empathy and patience
  • Data entry proficiency
  • Assertiveness
  • Strong interpersonal skills
  • Problem-solving skills
  • Negotiating
  • Social perceptiveness
  • Analytical
  • Microsoft Office Suite ( Word,Excel,Powerpoint,Outlook,Teams)
  • Data Entry
  • CRM

Timeline

Consumer Contact Representative

Fifth Third Bank
06.2025 - 08.2025

Customer Service Representative

Corewell Health
10.2024 - 12.2024

Unemployment Insurance Examiner

State of Michigan
01.2006 - 04.2024

Bachelor of Arts - Criminal Justice

Ferris State University

Associate of Arts - Criminal Justice

Grand Rapids Community College

Honored with prestigious coin for excellent customer service and care with the State of Michigan

I was honored with the State of Michigan prestigious Customer Care Coin Award for my  excellent customer service. This is awarded to the top 10% performers across the State of Michigan. 

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